Job Description

There is never a typical day at Accenture, but that’s why we love it here! This is an extraordinary opportunity to build a rewarding career at Accenture Technology. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.

Whatever your work and life goals, we’ll help you achieve them. Sooner. 

Join Accenture Technology and thrive in a digitally driven, innovation-led environment where you can help clients shift to the New using leading-edge technologies on some of the coolest projects you can imagine.  

Salesforce.com professionals demonstrate skills in Salesforce.com which is the leader in CRM solutions for customer relationship management software and cloud computing.   

The successful candidate will be known as an expert internally and externally. Using technical expertise, business acumen and fluid communication skills to translate the possible into reality.  The candidate will be able to design solutions that span multiple platforms and include integration and authentication across systems; articulate design considerations, trade-offs, benefits, and recommendations.  Ability to manage the architecture solution implementation and build trusted relationship with clients.   

Key Responsibilities

  • Lead Salesforce.com implementation engagement and provide engagement leadership:  Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc.
  • Own development of plan to review and manage client expectations throughout delivery and ensure the values we are delivering are in line with client expectations.
  • Create an integrated project plan from the individual project plans, showing the high-level flow of project milestones and dependencies across projects. Use the plan to rebalance work and manage variances across projects.
  • Lead business and functional requirements definition and prioritization/scoping of requirements
  • Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities.
  • Monitor all issues that affect the team, project, or program and potential risks. 
  • Manage program/project’s financial, resource strategy and contingency
  • Disseminate best practices on solution positioning and delivery
  • Build and maintain high performance teams
  • Support pre-sales activities inclusive of participating in sales calls and proposal development

WORK YOU’LL DO  

  • Leading and ensuring the successful delivery of Salesforce.com CRM and other implementation engagements.
  • Managing resource requirements and project team members.
  • Leading business and functional requirements definition and prioritization/scoping of requirements.
  • Mapping functional requirements to Salesforce.com CRM features and functionality.
  • Maintaining and coordinate communication with the customer throughout each project.
  • Supporting pre-sales activities inclusive of participating in sales calls and proposal development.
  • Mentoring more junior team members in business analysis, project management, and Salesforce.com best practices.

 



Qualifications

Basic Qualifications

  • A minimum of 3 years of progressive experience in project management, business analysis, and technology implementation in full life-cycle Cloud/CRM engagements
  • Knowledge of Cloud Computing (SaaS, PaaS) and Salesforce.com, either through work at industry participants or consulting to the industry.
  • Experience in Cloud Computing project implementation – Well rounded in both functional and technical aspects of a CRM engagement
  • People management skills and prior experience leading teams
  • Excellent communication and presentation skills
  • Ability to adapt to dynamic work environment and be creative within a team
  • Customer oriented and great at building client relationships
  • Ability and willingness to travel up to 80%
  • Preferred Skills
  • Previous Cloud solution implementation in the Life Sciences industry
  • Strong background in Cloud Computing solutions – cloud computing strategy, systems design, integration, implementation and management.
  • Previous experience in leading up an Application Functional team (Configuration, customization, Force.com development) or Application Integration team (including data integration/data modeling)
  • Consulting experience with medium to large consulting firms focusing on cloud computing related consulting (solution architecture, storage, SaaS, multi-tenant computing, large scale computing environments, etc).
  • Experience managing multi-shore projects
  • PMP and other project management certification preferred
  • Salesforce.com and other cloud platform certifications
  • Very strong work ethic with a customer service focus (high intensity).
  • 5+ years of consulting experience preferred; executive level sales support experience in consulting/professional services.
  • Bachelor’s degree in a related field preferred.
  • Salesforce certified

WHAT´S IN IT FOR YOU?

  • Competitive benefits, including a fair and balanced parental leave policy.
  • At Accenture, we believe in bringing the best to our clients through continuous learning & improvement – from basic skills to industry-specific content – available to all our people.
  • Career coaching and mentorship to help you manage your career and develop professionally.
  • Performance Achievement – our performance management process that focuses on your strengths, progress and career possibilities.
  • Fantastic opportunities to develop your career across variety clients.
  • Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work.

Our Commitment to Inclusion & Diversity 

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.  

Requesting an Accommodation 

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. 

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. 

Other Employment Statements 

Job candidates are not required to disclose any offence for which a pardon has been granted.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email.

Other Employment Statements

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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