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Team Manager (Permanent)

Job Location: Ontario

Regional Description: Canada

Job Number: 00693100

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- Job description

Organization: Accenture Operations

Role: Service Delivery Operations Team Lead 

Location: Thorold, Ontario


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 
Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.
 
Job Description
 
Program/Project Management professionals manage multiple, ongoing, interrelated projects to achieve a specific set of client business goals. Coordinate service levels and agreements and prioritize resources across projects and entities. Organize and manage resources and plans all work required to complete a discrete project within defined scope, quality, time and cost parameters.
 
A professional at this position level within Accenture has the following responsibilities:
  • Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
  • Understands the strategic direction set by senior management as it relates to team goals.
  • Uses considerable judgment to determine solution and seeks guidance on complex problems.
  • Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
  • Determines methods and procedures on new assignments with guidance.
  • Decisions often impact the team in which they reside.
  • Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
Role will include, but will not be limited to the following: 
  • Cultivate a culture where employee engagement is high, in which we as employees can see a future valuing, recognizing and supporting employee ideas and development; fostering team values, mutual responsibility and empowerment; modeling our core values at all levels of the company; and rewarding performance excellence
  • Educate each employee with a clear business understanding, expectations to achieve superior client satisfaction, competitive costs, company goals and the company's strategic plan
  • Manage and embrace our changing environment and its' impact on the employee/s and our company
  • Ensure tools are adequate and user friendly; to foster continuous process improvement; to meet and exceed all client expectations and internal targets.
Basic Qualifications 
  • High School Diploma or Equivalent
  • Minimum 1 years’ experience Operations Management
  • Minimum 1 years’ experience in a service customer service sales organization 
  • Minimum 1 years’ experience Problem Solving & Escalation Management
  • Familiarity with online advertising products and social media 
  • Experience working in a highly productive sales environment 
  • Digital advertising experience is a plus
  • Ability to meet travel requirements, when applicable
  
Professional Skill Requirements
  • Proven success in contributing to a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Desire to work in an information systems environment
  • Excellent leadership, communication (written and oral) and interpersonal skills
  • Working knowledge of systems
  • Ability to provide feedback on a regular basis
  • Able to prioritize a number of different pieces at the same time 
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian
 
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.   Accenture is committed to providing employment opportunities to current or former members of the armed forces.
          
We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.
 
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed.
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

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