Delivery Operations Team Lead
Location: Thorold, Ontario
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.
Program/Project Management professionals manage multiple, ongoing, interrelated projects to achieve a specific set of client business goals. Coordinate service levels and agreements and prioritize resources across projects and entities. Organize and manage resources and plans all work required to complete a discrete project within defined scope, quality, time and cost parameters.
A professional at this position level within Accenture has the following responsibilities:
- Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
- Understands the strategic direction set by senior management as it relates to team goals.
- Uses considerable judgment to determine solution and seeks guidance on complex problems.
- Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
- Determines methods and procedures on new assignments with guidance.
- Decisions often impact the team in which they reside.
- Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
Role will include, but will not be limited to the following:
- Cultivate a culture where employee engagement is high, in which we as employees can see a future valuing, recognizing and supporting employee ideas and development; fostering team values, mutual responsibility and empowerment; modeling our core values at all levels of the company; and rewarding performance excellence
- Educate each employee with a clear business understanding, expectations to achieve superior client satisfaction, competitive costs, company goals and the company's strategic plan
- Manage and embrace our changing environment and its' impact on the employee/s and our company
- Ensure tools are adequate and user friendly; to foster continuous process improvement; to meet and exceed all client expectations and internal targets.