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Business Process Services Specialist

Job Location: British Columbia, New Brunswick, Ontario - Toronto

Regional Description: Canada

Job Number: 00672053

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- Job description

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

 

Operations professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Outsourcing professionals may be based at a client’s office or in one of Accenture’s 50 delivery centers around the world.

 

This role utilizes deep industry or domain expertise to deliver business value on a repeatable basis to clients. Develop strategic business insights, drives decision-making to uncover opportunities to grow revenue to reduce costs. Utilize a broad set of analytical tools or management techniques to improve client business functions.  The right candidate will be creative and resourceful and will utilize traditional and out of the box solutions to achieve superior business outcomes.  The candidate should have deep experience in Finance & Accounting.

 
Key Responsibilities: 
 

  • Work outside documented processes applying judgment based services that deliver client value
  • Provide functional expertise for the key differentiating processes, products and solutions.
  • Drive and manage analytical efforts in areas specific to business function and industry focus.
  • Develop strategic business insights and recommendations for improvements to business functions by partnering with client leads and aligning business priorities
  • Provide next generation recommendations for process improvements to drive efficiency and cost savings
  • Develop and articulate proof of concept for clients including strategy, scope, staffing, engagement setup and execution
  • Work on Operations Transformation projects based solutions - end-to-end delivery of specific work-streams covering problem structuring and solving, communication of solutions, client engagement and stakeholder management.
  • Manage day-to-day operations with supervisory authority over multiple associates. This includes allocating work, setting associate daily goals, and monitoring production.
  • Responsible for the quality of production work from team and individual associates.
  • Responsible for measuring and analyzing reporting metrics and producing management reporting.
  • Coach, mentor, and develop direct reports.  Motivate and lead associates by example, effectively communicating individual, team and company objectives to optimize knowledge transfer and maintain corporate informational transparency wherever possible. 
  • Identify, implement, and oversee process improvements across department in conjunction with the Project Management Office, Business Analysts and client(s).
  • Demonstrate the highest levels of integrity, character, and professionalism in every associate, customer, and client interaction as a representative Accenture and its management.
  • Assist with onboarding team members when needed. 


Basic Qualifications:
  • Minimum of 3 years of experience in Finance & Accounting
  • Proficient in PPT and Excel pivot tables, statistical analysis with Excel functions, data mining
  • Must be able and willing to travel up to 100%
Preferred Qualifications:
  • Lean Six Sigma experience
  • Business Excellence Experience
  • Bachelors Degree
  • Cross industry and functional experience
  • Strong PPT and Excel pivot tables, statistical analysis with Excel functions, data mining
  • Demonstrated teamwork and collaboration in a professional setting
  • Data Analytics & Interpretation
  • Metrics & Reporting
  • Operational Excellence
  • Project Management
  • Utilize analytical /statistical tools (e.g., SAS, JDA,) to develop business data insights
  • Analysis and solving of moderately complex problems
  • Provide next generation recommendations for process improvements to drive efficiency and cost savings
Professional Skill Requirements:
  • Proven ability to build, manage and foster a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Excellent communication (written and oral) and interpersonal skills
  • Ability to work independently, prioritize and meet deadlines
  • Ability to manage diverse teams to maximize performance and accomplish business outcomes
  • Delegate work activities and maintain team motivation and engagement
 
We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.
 
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed. 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

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