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Mainframe Application Support Specialist

Job Location: Ontario - Ottawa

Regional Description: Canada

Job Number: 00669641


- Job description

ARE YOU READY to transform the future of business and your career?
There is never a typical day at Accenture, but that’s why we love it here! This is an extraordinary opportunity to build a rewarding career at Accenture Technology. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity. Whatever your work and life goals, we’ll help you achieve them. Sooner.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Software Engineering professionals work across the Service Delivery Lifecycle to analyze, design, build, test, implement and/or maintain multiple system components or applications for Accenture or our clients.
Job Description
A professional at this position level within Accenture has the following responsibilities:
  • Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
  • Understands the strategic direction set by senior management as it relates to team goals.
  • Uses considerable judgment to determine solution and seeks guidance on complex problems.
  • Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
  • Determines methods and procedures on new assignments with guidance.
  • Decisions often impact the team in which they reside.
  • Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
  • Provides expertise, advice and support.  Working closely with the Sr. Analyst, the incumbent provides expertise, advice and support within their assigned project work to clients at National Office, the Regional Business Centres and the outsourcing business partners, as well as to other internal ITD groups. The program of work will be assigned by the Manager and or Sr. Analyst and may include the following:
    • Problem Management
    • Change Management
    • Disaster Recovery Business Resumption Planning
    • Mainframe and Server External Integration Testing
    • Mainframe and Server Application Support
    • 2nd Level Support
    • Emili Coordination and support
    • Required to lead small project teams to accomplish defined mandates and objectives
    • Providing internal and external clients as well as business partners with guidance and assistance in the established areas of work
    • Acquiring and maintaining a sound knowledge of all new policies, products, services and systems being developed
    • Providing technical expertise for the administration, customization and support of automation packages on all processing platforms
    • Providing advice and support to National Office divisions, to the Regional Business Centres, and to other clients in the use of various production environment products and services
    • Providing testing, technical review and implementation support for production business applications on all processing platforms.
    • Monitor and oversee batch cycles and production schedules using scheduling software
    • Execute job abend / job failure recovery processing
    • Perform Escalation and callouts as per runbooks and SLA’s
    • Proficient reading and running MVS JCL
    • Participating as a member of the Clients Services Production Support Team, depending on the assignment of work, the Analyst, Production Support will participate in development initiatives, changes or enhancements to the technical architecture and production processing environment, provide 2nd level problem resolution services and manage coordinate Emili activities internally.
  • University degree or community college diploma or equivalent experience.
  • 3-5 years of experience supporting mainframe systems/applications
  • 3-5 years of experience with on-call support
  • 1-3 years of experience with z/OS
  • 1-3 years of experience with 2nd Level Support, and Distributed Computing Support practices 
  • 3-5 years of experience with Problem Management and Change Management system   
  • 3-5 years of experience with disaster recovery, redundancy and security risks and practices  
  • Security Clearance a plus OR ability to obtain Canadian Reliability Security Clarence (Resided in Canada in the last 5 years)
Preferred Qualifications
  • Bilingual French and English is an asset
  • Experience with scheduling tools such as IBM Tivoli Workload Scheduler
Professional Skill Requirements
  • Proven ability to build, manage and foster a team-oriented environment 
  • Proven ability to work creatively and analytically in a problem-solving environment 
  • Desire to work in an information systems environment 
  • Excellent communication (written and oral) and interpersonal skills 
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian
To learn more about Accenture, and how you will be challenged and inspired from Day 1, please visit our website at  
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients, our employees must be available to travel when needed.
We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply. 
Accenture is committed to providing employment opportunities to current or former members of the armed forces.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

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