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Location Services Assistant (Reception)

Job Location: Ontario - Ottawa

Regional Description: Canada

Job Number: 00576955

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- Job description

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.  

 

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture's workplace as a robust business function leveraging Accenture's business and technology strategies.

 

Job Description

 

Execute services in areas of responsibility for a medium size location. Scope is comprised of a wide range of Workplace Solutions activities including delivery of exceptional customer support, workspace maintenance, set-up and support of AV, office supply management, reception services, floor support and other location services. 


In addition, the responsibilities include occasional Meeting and Event planning, processing of Federal Security Clearances, Life Safety and Information Security requirements and document formatting.


Independently carry out routine tasks according to guidelines. 

 

  • Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives.
  • Build strong relationships with internal and external customers.
  • Develop and manage contract relationships with local external service providers.
  • Deliver services exceeding customer expectations including executing tasks as per timelines and proactively delivering support to customers based on business needs.
  • Support programs and processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy, including participating in sharing best practices across teams/locations.
  • Process space reservation requests (assign and confirm space, catering and equipment) ensuring optimal workspace occupancy.
  • Set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment.
  • Provide audio-visual support/troubleshooting prior to and during meetings and events as needed.
  • Stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.). This includes ordering supplies utilizing preferred vendors and processes.
  • Provide basic technical support for standard office equipment (e.g., multi-functional devices).
  • Manage operations of switchboard on a daily basis.
  • Greet/direct employees and visitors, issue access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.
  • Handle or coordinate the processing of large-scale duplicating projects including copying, collating, assembly and binding.
  • Assist with processing incoming and outgoing couriers.
  •  Assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
  • Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed and reconcile monthly credit card.
  • Carry out instructions for security, fire, health and safety and maintain records.
  • Manage Information Security awareness campaigns and weekly audits.
  • Plan and execute on-site and off-site events as per customer requirements and within budget.
  • Facilitate obtaining Federal Government security clearances.
  • Assist with document formatting adhering to company brand utilizing Microsoft Suites.
  • May contribute to the preparation of daily, weekly, and monthly reports.
  • May perform administrative duties according to location guidelines. 

 

·  

Basic Qualifications 

  • Post-Secondary Education – college diploma or relevant certification 
  • Minimum 2 years of experience in customer service delivery (hotel Industry experience an asset)
  • Minimum 1 year of experience using Microsoft Office Suite (Word, Excel, Outlook)
  • Must be able to obtain clearance to NATO Secret and Top Secret

Professional Skill Requirements 

  • Detail orientated
  • Strong organization skills
  • Exceptional customer support
  • Comfortable with technical equipment and tools including video conferencing equipment, Outlook, etc.
  • Excellent communication skills
  • Manage tasks independently
  • Adaptability to change
  • Independently build skills and knowledge
  • Manage multiple tasks and timelines
  • Ability to remain calm under pressure
  • Must show initiative
  • Must demonstrate critical thinking skills
  • Demonstrated leadership, teamwork and collaboration in professional setting; either military or civilian 

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.   Accenture is committed to providing employment opportunities to current or former members of the armed forces.

           
We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.

 

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed.

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. 

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