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ServiceNow Architect

Job Location: Location Negotiable

Job Number: 00541107


- Job description

Title:   ServiceNow Architect
Location: Negotiable - Fulltime Opportunity     
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Job Description
Cloud Computing professionals provide skills and experience related to cloud computing, applying a business and technology model for delivering and acquiring IT services in a utility-like fashion.
Cloud-Agile Infrastructure professionals apply cloud based infrastructure technology.
A professional at this position level within Accenture has the following responsibilities:
  • These professionals are designers and ambassadors. Insatiable curiosity ensures they feel at home on the cutting edge. They are known as experts internally and externally. They bring emerging ideas to life by shaping Accenture and client strategy through trusted advisor relationships. Using deep technical expertise, business acumen and fluid communication skills, they translate the possible into reality.
  • Is a Powerful communicator who Consults with Senior Executive levels regarding technical solution designs and business requirements.  Understands all aspects of Business Operations and IT Management.  Can translate business requirements into demonstrable solutions.  Is a Thought Leader with Proven Innovation in Cloud and Platform as a Service solutions.
  • Discusses all aspects of a current or future ServiceNow Solutions with all levels of internal and customer resources including project stakeholders, Customer Senior Managers, CIOs, CTOs and Chief Executives.  Able to Design and Architect new solutions working from conceptual and business requirements all the way through live production systems.  Understands the ServiceNow platform at all levels including hardware, software, infrastructure and interface.  Comfortable Reverse Engineering Existing Platform Deployments including detailed code level knowledge.
  • Is a teacher, mentor, and leader in all aspects of team development and skills growth.  This includes technical and “soft” skills such as business communications and consulting.  Understands Financial and Accounting aspects of business and project management.  Can develop and run project and team meetings. 
  • Has experienced designing and coding advanced solutions for B2B and Platform integrations with the ServiceNow platform.  Is comfortable implementing ServiceNow platform Security including deployment of encryption and authentication techniques for all ServiceNow infrastructure components in an “as a Service Solution.”  Demonstrates and maintains advanced Trouble Shooting skills.
  • It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed.
Basic Qualifications
  • Customer Deployment Experience leading complex ServiceNow implementations
  • 6+ Years of Experience with ServiceNow Implementations and a documented record of   at least 40 successful Phase-1 and Phase-2 Deployments or equivalent as lead
  • 6+ Years Advanced experience in JavaScript or related application development
  • Experience with all Aspects of the ServiceNow Platform Architecture including but not limited to:
  • Familiar with and can write angular JS / Portal Development
  • Jelly - UI Macros / UI Page development / Content Management System
  • Demonstrable Advanced Design and Trouble Shooting Skills with ServiceNow APIs
  • Advanced Platform Integration experience required including SOAP, REST, JDBC, FTP, and Scripted
  • Design, Implement and troubleshoot LDAP, SSO, Authentication and data integrations
  • RDBMS/SQL Experience - in establishing integrations through JDBC and the MID Server
  • Design and Implement Advanced Business Process Management/Automation Solutions including Workflows
  • Design and develop Advanced Multifunction Script Includes and Glide-Ajax
  • Performance Architecture, Testing, Troubleshooting and Resolution including Database, Web Server, and ServiceNow hardware Architecture.
  • Experienced and Comfortable Presenting to large Audiences
  • Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog, Workflow, SLAs, Reporting
  • Advanced Application Experience in Area of Concentration: ITOM: Orchestration, ServiceMapping, Discovery + CMDB, Asset Management, Event Management, SecOps, CSM, HR, Domain Separation, ITBM
  • Example Architecture Design Drawings and Documentation
  • Consults with Customers including ServiceNow platform Architecture and           Concepts through Requirements, Testing and Next Phase
  • Innovation, Thought and Team Leadership
  • Cross-Training and Internal Support
  • A bachelor’s degree or equivalent experience (as a BS/BA), preferably in Information Technology and a proven background in consulting and project management.
  • ITIL Foundation Certified  
  • ServiceNow System Administration Certified
  • ServiceNow Implementation Specialist Certified
  • ServiceNow Developer Certified
  • ATP Instructor Certified
  • Advanced Accreditations/Certifications in Area(s) of ServiceNow BU Concentration
Preferred Qualifications
  • Bilingual in French and English is an asset
Professional Skill Requirements
  • Proven ability to build, manage and foster a team-oriented environment 
  • Proven ability to work creatively and analytically in a problem-solving environment 
  • Desire to work in an information systems environment 
  • Excellent communication (written and oral) and interpersonal skills 
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.   Accenture is committed to providing employment opportunities to current or former members of the armed forces.

We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed.

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