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Operations Support Analyst

Job Location: New Brunswick

Regional Description: Canada

Job Number: 00535859

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

 

 

Job Description:

 

A professional at this position level within Accenture has the following responsibilities:

 

  • Responsible for miscellaneous daytime operations and after hours batch execution
  •  Shared Data Administration and Config Management responsibilities
  •  Batch scheduling and operations      
  •  Part of on-call support rotation
  •  Create and maintain operations and performance reports and documentation
  •  Analyze, report and resolve user restoration tickets.
  •  Perform ad hoc (i.e. SQL) queries and reporting.
  •  Provide technical support services to application support team in a Linux (VMware, RHEL) environment with a Java frontend, Cobol backend in conjunction with TFS config management and HP-ALM UFT test scripting/automation

Basic Qualification

  • To build and maintain Client relationships
  • Ability to quickly learn and become adept at various software products, tools, languages
  • Ability to interpret business requirements and expectations to identify application needs
  • Proficient in creating and maintaining documentation
  • Proficient analytical, trouble shooting and problem solving skills
  • Test knowledge for environment, technical and application changes from development through to production
  • Extensive use of various software tools, products, languages
  • Working knowledge of operations, development and test methodologies

 

 Preferred Qualification: 

·         Bachelor of Computer Science or equivalent work experience

·         2+ years of experience with HTML, Java, JSP

·         2+ years of experience in a Linux development environment maintaining  

     3rd party plugins

·         2+ years of experience in a Linus production environment supporting  

      business applications

·         Demonstrable problem solving/trouble shooting skills

      ·         Some support or Ability to work independently

      ·         Strong communication skills – written and oral (French would be a

              an  asset  while English is mandatory)

·         Ability analysis experience (preferably in a Oracle, COBOL and SQL

       environment) required

·         SQL, PL/SQL, Spring, Hibernate, TomCat, HTTPd, experience desirable

·         TFS config management and HP-ALM UFT scripting knowledge desirable.

      ·         Must be flexible to an offset work shift (i.e. 10am - 6:30pm) and act as 

            part of an on-call rotation.

 

 

Professional Skill Requirements

 

Proven ability to build, manage and foster a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment Excellent communication (written and oral) and interpersonal skills Excellent leadership and management skills

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law. Accenture is committed to providing employment opportunities to current or former members of the armed forces.

 

 

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.   Accenture is committed to providing employment opportunities to current or former members of the armed forces.
          
We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply
 

 

 

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