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Engagement Manager

Job Location: Location Negotiable

Job Number: 00523083

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- Job description

Location: Negotiable (Preference is for Ottawa) - Fulltime Opportunity
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 
Job Description
 
Cloud Computing professionals provide skills and experience related to cloud computing, applying a business and technology model for delivering and acquiring IT services in a utility-like fashion.
 
Cloud-Agile Infrastructure professionals apply cloud based infrastructure technology.
 
A professional at this position level within Accenture has the following responsibilities:
  • Lead consulting engagements with Accenture clients from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes
  • Manage all aspects of project delivery and solution delivery
  • Lead and manage the implementation project team
  • Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
  • Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account team to progress
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed.
 
What it takes to be an Engagement Manager in our ServiceNow business unit:
  • Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
  • Strong background working with Enterprise Software companies and/or Consulting companies
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Strong organizational and analytical skills
  • Familiarity with SaaS deployments and its supporting architecture
Basic Qualifications
 
  • Minimum 3 years of experience with ServiceNow
  • ServiceNow System Admin Certification
  • ITIL V2 or V3 Foundations Certification
  • A bachelor’s degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
  
Preferred Qualifications
 
  • PMP certification is preferred
  • Experience with MS Project is preferred
  • Bilingual in French and English is an asset
 
Professional Skill Requirements
  • Proven ability to build, manage and foster a team-oriented environment 
  • Proven ability to work creatively and analytically in a problem-solving environment 
  • Desire to work in an information systems environment 
  • Excellent communication (written and oral) and interpersonal skills 
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian
 
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.   Accenture is committed to providing employment opportunities to current or former members of the armed forces.
          
We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.

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