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ServiceNow Consultant

Job Location: Location Negotiable

Job Number: 00521108


- Job description

Title:  ServiceNow Consultant
Location:  Negotiable - Canada
People in our Technology practice drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Job Description
Cloud Computing professionals provide skills and experience related to cloud computing, applying a business and technology model for delivering and acquiring IT services in a utility-like fashion.
Cloud-Agile Infrastructure professionals apply cloud based infrastructure technology.
A professional at this position level within Accenture has the following responsibilities:
  • Adapts existing methods and procedures to create alternative solutions to moderately complex problems.
  • Understands the strategic direction set by senior management as it relates to team goals.
    Uses own judgment to determines optimal solution to recommend.
  • Primary upward interaction is with direct supervisor or teams leads.
  • Generally interacts with peers and/or management levels at a client and/or within Accenture.
  • Determines methods and procedures on new assignments with minimal guidance.
  • Decisions often impact the team in which they reside and occasionally impact other teams.
  • Manages medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
  • It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed
Basic Qualifications
  • Minimum 2-3 year of experience with ServiceNow Implementations and a record of at least 3 successful Phase-1 Deployments as lead
  • Minimum 2-3 year of experience in JavaScript or related application development
  • Minimum 2-3 year of experience with ServiceNow Development APIs
  • Minimum 2-3 year of experience with LDAP Integration
  • Minimum 2-3 year of experience with editing and creating inbound email actions
  • Minimum 2-3 year of experience with creating events in ServiceNow
  • Minimum 2-3 year of experience with Business Process Management/Automation
  • Minimum 2-3 year of experience with Incident, Problem, Change Management, Knowledge, Service Catalog, CMDB or equivalent
  • Must have certifications:
    • ITIL V3 Foundation Certified
    • ServiceNow System Administration Certified
  • A bachelor’s degree or equivalent experience (As a BS/BA) , preferably in Information Technology and a proven background in consulting and project management
Preferred Qualifications
  • Web Service Integration experience
  • Single Sign-on configuration and administration
  • Email setup and configuration
  • ServiceNow Implementation Specialist Certifications
Professional Skill Requirements
  • Proven ability to build, manage and foster a team-oriented environment 
  • Proven ability to work creatively and analytically in a problem-solving environment 
  • Desire to work in an information systems environment 
  • Excellent communication (written and oral) and interpersonal skills 
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 450,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.   Accenture is committed to providing employment opportunities to current or former members of the armed forces.
We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.

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