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Junior Cloud/Powershell IT Operations Support Analyst - Ottawa

Job Location: Ontario - Ottawa

Regional Description: Canada

Job Number: 00496023


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Job Description
A professional at this position level within Accenture has the following responsibilities:
  • Analyzes and solves problems that are lower complexity and may be routine in nature, requiring varied responses depending on the situation.
  • Interacts with peers within Accenture before updating supervisors. Likely has some interactions with non-management levels at the client and/or within Accenture.
  • Receives minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
Basic Qualifications
  • 1-3 years of experience in an enterprise IT environment.
  • Knowledge or training in some of the following:
    • Microsoft Windows Server Operating System
    • Office 365 Administration
    • Microsoft Windows 7/10 and Microsoft Office
    • Microsoft PowerShell or Azure would be helpful.
  • PC/Network Security, TCP/IP and wireless communications.
  • Incident and Change Management (ITIL Certification is a major asset). Investigating support issues in sequence and in a detailed fashion.
  • Performing administrative duties such as e-mail management and documentation.
  • Canadian Reliability Security Clearance OR ability to obtain it (Resided in Canada for the last 5 years).
Preferred Qualifications
  • Cloud Computing, Azure, Amazon Web Services (AWS).
  • Mobile Device Management such as iOS, Android, Blackberry.
  • IM clients – Microsoft Skype for Business.
  • Business Application Support Experience.
  • Virtualization tools (such as VMware).
  • Experience monitoring network and server event alerts.
  • Patching and performing upgrades.
  • Fluency in French is an asset.
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.   Accenture is committed to providing employment opportunities to current or former members of the armed forces.
We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.

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