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Salesforce Manager

Job Location: Quebec - Montreal

Regional Description: Canada

Job Number: 00486915

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 384,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.   Accenture is committed to providing employment opportunities to current or former members of the armed forces.
          
We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.
 
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed.
 
Software as a Service professionals demonstrate skills and experience related to Software as a Service (SaaS) - software delivery model in which software and associated data are centrally hosted on the cloud.
 
Salesforce.com professionals demonstrate skills in Salesforce.com which is the leader in CRM solutions for customer relationship management software and cloud computing.
 
A professional at this position level within Accenture has the following responsibilities:
  • Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
  • Understands the strategic direction set by senior management as it relates to team goals.
  • Uses considerable judgment to determine solution and seeks guidance on complex problems.
  • Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
  • Determines methods and procedures on new assignments with guidance. Decisions often impact the team in which they reside.
  • Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
Basic Qualifications
  • Minimum of 5 years of Salesforce.com (SFDC) systems implementation experience
  • Minimum of 5 years of requirements gathering experience
  • Minimum of 5 years of Project Management experience 
  • Minimum of 5 years of Applications Development Experience
  • Experience with Apex, Visual Force, Apex Triggers, JavaScript
  • Development and/or Design Experience in Software as a Service / Salesforce.com
  • Bachelor's Degree                 
Preferred Skills
  • Sales Cloud experience
  • Software system implementation with customer support experience
  • Service Cloud experience
  • IT project management experience
  • Technical Architect experience on implementation projects
  • Additional Salesforce.com Certifications
  • Background with architecture concepts (integration styles, architecture styles, patterns)
  • Understanding of key SFDC architectural concepts (e.g. API and governor limits)
  • Experience with Veeva, Oracle-Siebel, NetSuite, SAP or Workday an asset
  • Agile and Iterative experience
  • Bilingual: proficiency in French will be an asset  
Professional Skill Requirements
  • Proven success in contributing to a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment.
  • Desire to work in an information systems environment
  • Excellent leadership, communication (written and oral) and interpersonal skills
  • Ability to meet travel requirements, when applicable
  • Demonstrated leadership in professional setting either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Accenture is a global management consulting, technology services and outsourcing company, with more than 358,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$31.0 billion for the fiscal year ended August 31, 2015.

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