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Software Engineering Analyst*

Job Location: Ontario - Toronto

Job Number: 00397444

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- Job description

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.
  
This position is within Accenture's Services workforce. This is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our client's move ahead of the competition
 
 Profile Summary :  

• In  setting up Presto Next Generation Device software to help our customers to address operational, quality, and cost challenges on contactless smart card fare payment system for TTC transit systems.

• For troubleshooting Motorola’s hand held Presto point of sale (POS) inspector devices.

• Manipulating MOXA’s Controller device hardware.

• Manipulating Scheidt & Bachmann hardware devices.

• Setting up GPS Systems for tracking entire fleet of vehicles for public transit systems.

• In bridging the gap between business and tech with an aim to optimize costs and enhance customer experience.

• Firmware upgrading PDS production devices.

• Analyzing the root cause and providing fix for problems faced in operational hardware devices.

• Migrating the production devices with next generation fare management system to adapt fast-moving trends.

• To deploy the latest patch which supports a large catalogue of self-service functions via Web, mobile applications, interactive voice response (IVR) and kiosks, enabling travelers to purchase fare products, top up payment cards, and manage account profiles and details.

• To simplify cumbersome processes to collect revenue and financial data.

• Configuring the device monitoring system.

• Incident/Defect Analysis of operational malfunctions and providing quick resolutions.

• Fare Engine configuration for payment processing in fare transaction processor devices.

• For setting up the Backend installation and customization for remote monitoring of the fare transaction processor.

 
Basic Qualifications:
 

I have more than 5 years of work experience in

• Design, development and implementation of a scalable, multi-supplier smart card system.

• In analyzing production issues – trouble shooting, problem resolution, enhancements, remote monitoring, user management, service introduction

• In Hand Held Point of Sale devices for enabling the Enforcement officers to have a hassle free and easy Inspection validation.

• Meeting the client’s stringent performance requirements (in terms of throughput, tap times, Remote list and transaction processing and scalability) to help client provide better and faster service experience to end users.

• In device provisioning of presto device software and Inspection devices to use with remote servers.

• Supporting multiple transit service providers with adequate security.

• In working with various Subsystem components.

• In SOTI Customization.

• In playing an important role alongside in bug triaging and root cause analysis as have had an opportunity to work in close association with individual modules for creating integration and white box test cases in related field.

 

The overall experience makes me the most suitable candidate for the L2 operations role and benefit the client by provide quick turnaround to issue and reduce losses.

 
Preferred Skills:  
  • WinCE Developer, Subsystem Deployment, SOTI Installation, SOTI MobiControl Customization, CRE Configuration and Deployment.
  • In-depth domain knowledge on addressing operational, quality, and cost challenges on contactless smart card fare payment system. 
Professional Skill Requirements : 
  • Troubleshooting Motorola’s hand held Presto point of sale (POS) inspector devices
  • Manipulating MOXA’s Controller device hardware.
  • Troubleshooting Scheidt & Bachmann hardware devices.
  • Fare Engine configuration for payment processing in fare transaction processor devices.
  • In-depth domain knowledge of Embedded software configuration.
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian 
Employment Type:  Permanent Full Time
 
Office Location: 145 King Street West, Suite 1401, Toronto, Ontario
 
Salary Range:  70000.00 CAD - 73100.00 CAD.
 
Employee will be eligible for pay increases due to pay review that are consistent with company and market standards
 
Any questions regarding this position should be sent to Recruiting.Canada@accenture.com . This e-mail is for enquires only. To submit an application, please apply online. Please make reference to the job number when you apply.
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
Accenture promotes a workforce that is reflective of the communities we live in and the clients that we support. At Accenture, we believe in inclusion and diversity.
 
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, nation origin, sexual orientation, gender identity or expression, or any other basis covered by law.
 
Accenture is committed to providing veteran employment opportunities to our service men and women.


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