Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Workplace Technology Solutions
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and maintenance of documentation related to system configurations and processes.
- Engage in continuous learning to stay updated with the latest technologies and best practices in workplace technology solutions.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Workplace Technology Solutions.
- Strong understanding of incident management processes and tools.
- Experience with troubleshooting hardware and software issues in a corporate environment.
- Familiarity with service management frameworks such as ITIL.
- Ability to communicate technical information effectively to non-technical stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in Workplace Technology Solutions.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- Resource needs to be AI Ready.
- AI Powered Tech Talent
Bengaluru
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