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Federal - Mobility Engineer Support Specialist

Job Location: MD - Greenbelt

Regional Description: Northeast

Número da Vaga: 00616597

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- Job description

Organization: Accenture Federal Services

Location: Greenbelt, MD


Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So, you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

The Mobility Engineer Support Specialist performs the following duties at the customer site:

  • Assists with recommending, implementing and documenting new hardware/software solutions that improve the associate mobile experience. This includes identifying, recommending and documenting changes to existing policies/procedures or assisting with the creation of new policies or procedures to improve the overall customer experience. 
  • Works closely other Mobile Support associates on new and existing policies/procedures and solutions.
  • Performs ‘Root Cause Analysis’ for trends that have been identified on Mobile Systems or with issues that cannot be resolved through existing or documented processes or procedures.
  • Researches and recommends solutions based on findings and assists with implementation.
  • Provides level III support for mobile devices. 
  • Apply diagnostic techniques to identify, investigate cause, and resolve support issues from end user’s (device hardware, software, and connectivity issues).
  • Resolves help desk tickets escalated from Level 1 Help Desk.
  • Engages necessary support resources, both internal and external to understand and correct issues.
  • Experience working with Mobile Device Management software such as Maas360 and Airwatch.
  • Strong familiarity and experience testing, configuring, and implementing various mobile solutions into existing Mobile Device Management environment.
  • Support mobile software and configuration updates.
  • Have an in depth knowledge of various mobile technologies and operating systems (iOS, Android, Windows).
  • Have an in depth knowledge and experience in Mobile device configuration, app installations and troubleshooting.
  • Research and document mobile app functions, device information, and Mobile Device Management solutions.
  • Support IT during high severity operational incidents.


Basic Qualifications:

  • Bachelors in Computer Science, or related discipline.
  • At least 10 years overall experience in technical field.
  • At least 2 years experience supporting mobile infrastructure.
  • At least 2 years experience managing mobile devices uses MDM products such as Airwatch.
  • Experience working as a contractor for the government.
  • Experience with mobile threat modeling, mobile security testing or mobile security mitigation strategies.
  • Experience in developing design requirements for an expansive mobile device management (MDM) system, including mobile configuration management, remote device control, auditing, critical file backup, wiping, data synchronization, firmware updates, diagnostics, security, network usage, mobile asset tracking and management, device provisioning, software installation, policy application, logging, and reporting, GPS tracking and breadcrumb mapping, and geofencing.
  • Experience working with development teams.
  • Expertise in object oriented design and system architecture for mobile devices and wireless systems.
  • Experience in IT with major focus on mobile infrastructure and deployment.
  • Knowledge deployment strategies for Mobile Device Management platforms.
  • Knowledge deployment strategies for Mobile Application Management platforms.
  • Knowledge deployment of Enterprise Mobile App Stores.
  • Must have advanced level knowledge of the concepts, practices and procedures of deploying and maintaining large System of Systems.
  • Demonstrated understanding of IT management, administration, applications and system development lifecycles within a substantial IT environment.
  • Experience in tactical planning, managing IT initiatives and managing in-house technical resources and contracted services.

An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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