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Client Service Delivery Manager

Job Location: Sao Paulo - Sao Paulo

Regional Description: Brazil

Número da Vaga: 00613140

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- Job description

Role

 

Client Service Delivery Manager

 

Main responsibilities


Manage Infrastructure Outsourcing operations contracts, being responsible for the management of the service delivery team, customer relationship, financial management of contracts, scope management and service levels contracted by clients. Lead and conduct transformational and IT Infrastructure improvement projects.

Main Skills Required

- Leadership and management capacity of onshore and offshore teams

- Experience in contract management and infrastructure operations

- Strong knowledge of Infrastructure technologies - Datacenter, Network, ITIL, Infrastructure Services, Monitoring, Cloud, Analytics, AIOps

- Experience in financial management of IT contracts

- Fluent required, Spanish Intermediate desirable

 

Additional Qualifications

- Ability to conduct strategic and tactical planning based on business needs

- Good communication skills at different levels of the organization

- Experience in project management

 

Formation

- Computer Science, Administration, Engineering


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