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Supervisor de Atendimento- Inglês Avançado

Job Location: Minas Gerais - Nova Lima

Regional Description: Brazil

Número da Vaga: 00592595

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- Job description

Join Accenture and help transform leading organization and communities around the world. Accenture is one of the leading management consulting, technology services and outsourcing companies.

 

Be part of Accenture Operations operates business processes and infrastructure as a service on behalf of our clients.

 

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

 

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

 

Responsibilities


  • Oversees and manages multiple teams’ performance in delivering metrics required to meet the service deliverables.
  • Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility.
  • Evaluates team members, and provides formal counseling and mentoring to staff.
  • Develops and administers team schedules and performance requirements.
  • Identifies opportunities to improve users experience and communicates to delivery lead and client teams.
  • Allocates resources and responsibilities across teams to deliver business results and develop team members.



Requirements

  • Full Bachelor´s degree
  • Office and Internet Package Knowledge
  • Advanced English - Mandatory

This opportunity is extended to all disabled people. Please could you mention the type of disability on the curriculum and if you need some special feature to develop their work. Accenture does  not discriminate on grounds of race, religion, color,sex, age, physical or mental disability is not crippling to the function, nationality,  sexual orientation, gender identify or expression , or any other reason prohibited by local law.

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