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Capability Network Customer & Channels Consultant - Genesys (US flexible)

Job Location: CA - LosAngeles, CA - Palo Alto, FL - Tampa, GA - Atlanta, IL - Chicago, IN - Indianapolis, LA - Nw Orleans, MA - Boston, NY - New York, PA - Philadelphia, SC - Columbia, TX - Dallas, TX - Houston

Regional Description: Northeast

Número da Vaga: 00589804

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- Job description

Title: Capability Network Customer & Channels Consultant - Genesys

Location: Negotiable

Travel: 80%

 

About Accenture

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

 

People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

 

Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients.

 

The Management Consultant reengineers business processes to drive efficiency and optimize the client's business, within a function, industry, technical and/or digital area.

 

Job Description

 

Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

 

A professional at this position level within Accenture has the following responsibilities:

 

Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.

Understands the strategic direction set by senior management as it relates to team goals.

 

Uses considerable judgment to determine solution and seeks guidance on complex problems.

 

Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.

 

Determines methods and procedures on new assignments with guidance.

 

Decisions often impact the team in which they reside.

 

Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

 

Basic Qualifications

 

·         Bachelor and/or Master Degree

·         Minimum of 2 CRM functional certifications in SFDC - Sales, Service, Community, Marketing, CPQ, Field Service or Analytics

·         Minimum of 5 years of experience in digital CRM transformation with deep functional. industry and client facing experience

·         Minimum of 3 years of experience in a hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading and coordinating solution design and deployment across multi-dimensional team

 

Preferred Qualifications

 

·         In-depth understanding of omnichannel CRM functional capabilities including customer engagement, sales, service, community, CPQ, Field Service, Analytics and integration with digital channels

·          Possess futuristic view on future CRM trends including IoT, AI and analytics

·         Good to have understanding or working knowledge on other CRMs; SAP, Oracle, Microsoft Dynamics, Pega

·         Very strong communication skills and habits, demonstrating skills in sharing  and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills

·         Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems

·         Desire to be hands-on and in the field, guiding implementations and teams in creating the best solution and ensuring the success of that solution

·         Functional industry experience of at least two industries

·         Extensive Project management, client facing and negotiation skills

 

Professional Skill Requirements

 

Proven success in contributing to a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment Excellent leadership, communication (written and oral) and interpersonal skills

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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