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Accenture Flex - Content Moderation Team Lead (Silicon Valley, CA)

Job Location: CA - San Jose

Regional Description: West

Número da Vaga: 00573469

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- Job description

 Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company.    Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and DiversityInc’s Top 50 Companies for Diversity lists. 


As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities.  In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.  You will receive competitive rewards and access to benefits programs and world-class learning resources. 


Role Overview


As a Content Moderation Team Lead, you will be responsible for assisting the Manager in meeting site metrics and goals, and will supervise a team of up to 20 performing content review/moderation.  The Team Lead will also conduct periodic coaching sessions and performance evaluations of his/her team members.  S/he is also responsible for distributing the workload among his/her team members.  


Hours / Shifts

The role requires incumbents to work 5 out of 7 days a week on an 8½-hour shift with 8 paid hours, and two consecutive days off per week.  Depending on the team, location, and business needs, hours/shifts and rotation frequency are subject to change.  Team Leads will try to accommodate individual schedules, but guarantees cannot be made.  Given the nature of our business being 24/7, 365 days a year, incumbents will need to bring a degree of flexibility, and remain open to working different hours/shifts, including holidays, weekends, and rotating shifts.  



Depending on location and shift hours worked, meals may be provided at no expense to employees, and is subject to change



Day-to-day Responsibilities:


  • Provide mentorship, guidance, and career development to team
  • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
  • Serve as a functional and global liaison in developed areas of expertise
  • Establish team goals and work with direct reports on strategies for executing, measuring progress, increasing operational efficiency, and sharing results
  • Conduct daily game plan to efficiently allocate workload, continue to monitor queues for variations. and make adjustments as necessary to meet SLAs
  • Implement escalation channels in accordance with mutually agreed upon procedures
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
  • Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions
  • Perform special projects as needed in addition to daily responsibilities


Basic Qualifications

  • Bachelor’s Degree OR High School Diploma plus a minimum of 3 years relevant work or military experience
  • Minimum 1 year of relevant work experience


Preferred Skills / Experience

  • Experience with escalation management and managing projects to established SLAs
  • General knowledge of Human Resources policies and procedures
  • Flexibility to work straight night shift and overtime; or swing shift
  • Demonstrated experience delivering effective business operations, tackling complex problems, and developing individual team members
  • Proficiency in Microsoft software for office productivity, including Word, Excel, and PowerPoint
  • Global operations experience
  • Knowledge of multi-cultural communications and cultural context in supporting other countries

Professional Skills Requirements

  • Excellent communication (verbal and written), facilitation and interpersonal skills, including the ability to clearly communicate in a dynamic environment across all levels
  • Ability to manage a variety of constituencies with competing priorities, manage multiple tasks simultaneously, and thrive in a complex, fast-paced environment with multiple priorities
  • Passion for corporate mission and ensuring a world class user support experience
  • Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Excellent organizational and time management skills
  • Results-oriented, self-directed, and inquisitive
  • Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard
  • A reliable, proactive approach to entrusted tasks
  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
  • Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment
  • Proven track record of collaborating with cross-functional groups to produce results


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

 Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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