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Real Estate Launch Specialist

Job Location: TX - San Antonio

Regional Description: Southwest

Número da Vaga: 00572688

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- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 
Role Responsibilities
As a member of our Agent Operations team, you will learn the intricacies of the business operations of teams that are coming on board to our client and develop a strategy for how to integrate them.  You will ensure that agents have a great experience as they join and assimilate with the client, working with leaders across each department to ensure that all are equipped to serve the requirements of the new team. You will be responsible for the transition of incoming agents, ensuring they’re trained in all client systems and practices, and have the unique opportunity to improve existing processes as the client expands into new markets.
 
Responsibilities will include the following:
  • Ensure confidential and comprehensive preparation for First Day, First Week, and First 90 days for agents
  • Prepare and process new agent transfer paperwork and new agent orientation materials and lead First Day agent onboarding
  • Serve as concierge to effectively coordinate with other departments regarding their involvement in the transition process for new agents
  • Supplement ongoing systems and IT training and provide support for agents
  • Promptly field incoming requests from agents and ensure that issues are resolved both promptly and thoroughly, with a strong customer-service mindset
  • Monitor agent satisfaction with onboarding and support processes while tracking learning and comfort level
  • Constantly iterate and improve client onboarding processes and effectively keep the organization abreast of improvements
Job Requirement
  • This role requires 75% domestic travel on a weekly basis
Basic Qualifications
  • Bachelor’s Degree, or, 4 years of customer service work experience
Preferred Qualifications
  • Minimum of 2 years’ team management experience 
  • Work experience in real estate, or, hospitality industries
  • Proficient in Apple products and Google systems
  • Impeccable attention to detail and problem-solving skills
  • Strong written and verbal communication
  • Highly organized with ability to multi-task and handle multiple deadlines simultaneously
  • Comfortable in a fast-paced, ever-changing environment
  • Continuous desire to improve existing processes
  • Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision
  • Proven success in contributing to a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Excellent leadership, communication (written and oral) and interpersonal skills 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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