Property & casualty

We help insurers improve their policy, distribution and claims functions, and benefit from analytics, artificial intelligence, mobility, digital marketing, cloud and social media.


Property and casualty (P&C) insurers are investing heavily in digital transformation strategies—not only to help them streamline their current business processes, but to enable totally new business and operating models.

AI, the connected insurer, data-driven insurance and the advance of ecosystems are just a few of the digitally-driven innovations that are disrupting the industry. To counter these threats—and in fact to take advantage of these innovations to become disruptors in their own right—many are turning to Accenture. We can help you respond nimbly to market shifts without taking on extra cost or complexity by utilizing our P&C insurance services.

Global P&C Insurance Lead

“Growth in a digital world requires P&C executives to continually think from the customer’s perspective—and then to adapt continuously to ensure their offerings remain hyper-relevant.”


Accenture’s P&C services include:


For more than 30 years, Accenture has worked closely with many of the world's leading P&C insurers. We collaborate with our clients to help them plan and implement the complex business and operational changes needed to achieve high performance in a volatile market.

  • Experience. We work with nine of the top 10 and 27 of the top 30 P&C Insurers. We serve 30 of the top 35 insurance companies ranked in the Fortune Global 500.

  • Top insurance and digital talent. Our insurance resources specialize in distribution, underwriting, claims and policy administration operations, including all of the emerging technologies that are transforming these functions. We help our clients design and deliver the best customer and employee experiences, create hyper-relevant offerings, and develop the agility and workforce needed to profit from disruption.

  • Global network of centers of excellence. Accenture has a global network of 40+ industry and technology specific innovation centers.

  • Growing ecosystem. Accenture has alliances with the leading software providers and continues to make strategic acquisitions to boost its own capabilities.

  • Full-service offering. Accenture offers a complete range of services, from pure strategic consulting to implementation and ongoing managed services. This allows you to access new capabilities at scale and at speed “as-a-service.”

  • Systems integration. We have a track record of delivering successful business transformations with leading insurance technology providers such as Duck Creek Technologies and Guidewire.

  • Innovative commercial arrangements. Accenture focuses on outcomes, and will structure a deal to suit your needs, from a traditional fee for service to a gain-share arrangement that is linked to performance improvement. Our managed services can also be structured around a fee for each transaction.

  • Extensive and growing intellectual capital. We undertake research and benchmarking exercises to identify trends and give our clients practical road maps for turning opportunities into profitable growth. We understand the stages in the journey toward becoming a 'living business', and have begun to quantify each value lever.




Tim Jones

Global P&C Insurance Lead

Tim Jones is managing director of Accenture’s Property & Casualty (P&C) Business Service. The purpose of this Business Service is to help insurers transform their organizations to serve the increased expectations of customers, profit from an increasingly disrupted landscape, and drive for ever more efficient operations. He has more than twenty years of experience working with insurers to improve their businesses across the retail and specialty sectors as well as the London Market. During his career, he has worked with more than 20 leading insurance clients across 10 countries. He received a master's degree in engineering from Manchester University and is based in London.

Read Tim Jones' blog

James Bramblet

Managing Director, NA Insurance Lead and Global Claims Services Lead      

Jim Bramblet leads Accenture’s P&C and Digital Insurance consulting businesses in North America. He is a Consulting leader focused on large-scale clients and transformation programs in the P&C and Life businesses. His expertise includes digital transformation, operating model strategy and strategic cost reduction.

Jim has led clients through operating model transformations for large claims workforces, inclusive of new processes, contact centers, field and home office organization structures and roles, physical locations and leadership structures. He has also led the redesign of the sales, distribution and underwriting workforces to drive more effective interaction with agents and brokers. He has worked with clients to develop their digital strategy for home and auto lines of business, and worked with a large life and annuity player to develop a strategic roadmap and investment strategy plan.

Jim holds a BBA from the University of Miami.

Read Jim Bramblet's blog