UK shows moderate support for eBusiness

January 14, 2019

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eBusiness strategy

The United Kingdom boasts the highest percentage of companies with over 25% of total sales coming from online channels, but executives are lukewarm on future investment for commerce technology.

Key challenges include limited or disjointed insight into the consumer, data privacy and security, and lack of required skills.

4 key takeaways for eBusinesses

49_%

see their eBusiness strategy as well-defined and highly effective

34_%

have a central eBusiness team distributed execution

56_%

had an eBusiness strategy for over 3 years

20_%

of eBusiness leaders report to marketing

Commerce and innovation investment

39% of decision-makers for companies in the United Kingdom expect to see a significant increase in their level of investment in commerce technology over the next three years, while 36% expect to significantly increase their investment in innovation in eBusiness.

Online sales and content performance

The executives surveyed believe product reviews are among the most influential for online conversion, while quality digital content among the best performing.

Pre-/post-consumber service/support: Influence, 66%; Performance: 73%. Good pictures: Influence, 64%; Performance, 74%. Personalized experiences: Influence, 67%; Performance, 73%.

Innovation

88_%

of executives believe their eBusiness strategy must innovate at a rapid pace to keep a competitive advantage.

Angelo D'Imporzano

Senior Managing Director, Lead – Consumer Industries, Europe

Angelo leads consumer goods for Accenture in Europe.

Sohel Aziz

Managing Director

Sohel helps global clients design, deliver and run the best customer experiences on the planet by leveraging creative insight, business consultancy and next generation technologies at scale.

Jim Clark

Research Lead – Global Accenture Interactive

Jim has over 15 years’ experience creating cutting edge thought leadership.

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