RESEARCH REPORT

In brief

In brief

  • AIOps is the application of analytic capabilities on IT operations data sources to help IT be more proactive.
  • This technology is especially important given increasing service complexity coupled with rising customer expectations.
  • 89% of enterprises expect to buy net new IT Operations Analytics solutions to help with cloud migration, scalability or API integration support.


AIOps is the application of analytic capabilities (e.g., Machine Learning, Artificial Intelligence, Natural Language Processing) on IT operations data sources to automatically solve specific operational challenges, often describing, diagnosing or recommending a course of action to allow IT to be more proactive.

Many companies are investing in AIOps capabilities in order to keep up with the rate of technology change and remain competitive in an ever-shifting market where service complexity continues to increase, and customer expectations continue to rise.

The AIOps approach is different from a traditional approach and requires a robust engine to deliver sustainable business outcomes. In a cloud-based world, AIOps delivers faster, more accurate visibility and control.

A well-executed AIOps strategy can help unlock the value of cloud IT transformation, as well as align and drive towards cognitive patterns that deliver high-performance business outcomes through agility and speed to innovation.

89%

Enterprises that expect to buy net new IT Operations Analytics solutions

54%

Want to move from on-premise to cloud service operational analytics

44%

Say current solutions won’t scale sufficiently

42%

Say current solutions don’t support API integrations

Subscription Center
Stay in the Know with Our Newsletter Stay in the Know with Our Newsletter