The B2B market represents the largest opportunity for Communications, Media and Technology (CMT) companies.
PROFITABLE GROWTH IS DEPENDENT ON
BECOMING AN INTELLEGENT ENTERPRISE
To capture this growth opportunity, companies must focus on leveraging human-AI collaboration to achieve 3 priorities.
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Focus relentlessly on differentiating the sales and service experience by putting the voice of the customer at the organization’s heart.
OF SALES LEADERS SAY CUSTOMER EXPERIENCE IS A STRATEGIC PRIORITY
of sales and customer service executives say they have total control over their customer experience
Use advanced analytics at the core, augmenting the knowledge of customer facing teams, to harness valuable customer data that focuses sales efforts, modifies sales behaviors and grows revenues.
Billions invested in sales operations,
yet sales productivity continues to decline.
of customer facing personnel have the resources to deliver on the customer experience
Leverage digital technologies to develop new business models and empower sales teams to drive higher-value strategic sales, pivoting to the new while maintaining the core.
AI IS THE NEW UI
81% OF COMPANY EXECUTIVES
BELIEVE WITHIN 2 YEARS, AI WILL WORK NEXT TO HUMANS
TO THE NEW DIGITAL B2B SALES
The B2B marketplace is evolving faster than ever. In a challenging environment where changing customer needs, need technologies and complex communication channels demand new sales skill, incumbents are being threatened by digital natives who know how to meet customer expectations.
DELIVERED AT SPEED
We can help clients grow revenues by up to 20% and cut operating costs by as much as 40%. We can do this in all stages, or if faster results are required, we offer a white label service.
Here are some recent examples of how we have helped our clients achieve tangible results at speed.
increase in sales through service
increase in sales per person
increase in online sales conversions
reduction in complaints