L3/ Sales Ops Senior Analyst
We are seeking a skilled and dedicated German speaking Sales Ops Senior Analyst. The ideal candidate will be responsible for handling escalations and will act as the expert for complex cases, communicate with business owners, and support process systems and transformations. This role requires a detail-oriented individual with strong organizational skills and the ability to handle complex issues efficiently.
Key Responsibilities
- Manage complex cases and support escalations related to contract management, order processing, customer care, invoicing and cancellations.
- Manage contractual agreements and ensure compliance with established terms and conditions.
- Collaborate with internal and external stakeholders to address contract-related inquiries and resolve issues.
- Support invoicing and credit processes, ensuring accuracy and timely resolution of discrepancies.
- Senior support for Processes, Systems and Business Transformation initiatives.
- Oversee cancellation and retention processes, addressing customer complaints and cancellations effectively.
- Participate in discussions on new products and integration into standard processes.
- Provide exceptional customer care and manage inquiries across various channels.
Skills and Specifications:
- C1 level in German and medium proficiency in English.
- Ability to prioritize multiple tasks and maintain professional relationships.
- Good judgment, decision-making skills, and professional appearance.
- Key competencies: adaptability, action-oriented, accountability, drive for results, and collaboration.
- Excellent communication and problem-solving skills with the ability to multitask under pressure.
- Flexibility, adaptability, and enthusiasm with high levels of patience.
- Proficiency in CRM systems and call center software.
- Strong communication skills to build rapport with customers.
- Ability to handle high-pressure situations calmly.
- Proven track record in sales operations or customer service preferred.
- Goal-oriented mindset and team player.
Education and Qualifications:
- Minimum of 2/3/4 years of experience in customer service and/or Backoffice processing.
- Experience in the Telco industry preferred.
Sofia
Plovdiv
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