Logistics Service Representative

The Logistics Service Representative will support end-to-end logistics and Customer experience. They will support the Company’s processes through professional communications, both to and from customers, on behalf of Accenture Technology’s clients. As a result of customer contact, the Logistics Service Representative updates the Company database with all appropriate information. They will supports all quality assurance efforts and Program criteria via phone and e-mail as well as wide usage of high-level logistics tools and systems.

Responsibilities:

• Perform and handle outbound or inbound customer and/or client communications

• Advise customers on behalf of Accenture Technology’s clients.

• Interact with customers via various methods of communication.

• Utilize client’s third parties to provide the entitled service.

• Follow detailed instructions as outlined in company documents.

• For service level agreement in jeopardy, follow established escalation rules.

• Resolve customer complaints and escalations.

• Update applicable program database(s) accurately.

• Appropriately handle challenging and unique customer situations in accordance with Accenture Technology policies.

• Identify and escalate data or program specific issues to appropriate level of management.

• May be responsible for multiple programs and working cross-functionally through programs.