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Supply Chain Operations Associate
Sofia
Job No. r00254037
Full-time - Hybrid
Job Description
Job Summary:
The Supply Chain Operations Associate will support end-to-end logistics and Customer experience. The Supply Chain Operations Associate will support the Company’s processes through professional communications, both to and from customers. As a result of customer contact, the Supply Chain Operations Associate updates the Company database with all appropriate information. The Supply Chain Operations Associate supports all quality assurance efforts and Program criteria via phone and e-mail as well as wide usage of high-level logistics tools and systems.
Responsibilities:
- Perform and handle outbound or inbound customer and/or client communications
Advise customers on behalf of OnProcess Technology’s clients. - Interact with customers via various methods of communication.
- Utilize client’s third parties to provide the entitled service.
- Follow detailed instructions as outlined in company documents.
- For service level agreement in jeopardy, follow established escalation rules.
- Resolve customer complaints and escalations.
- Update applicable program database(s) accurately.
- Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies.
- Identify and escalate data or program specific issues to appropriate level of management.
- May be responsible for multiple programs and working cross-functionally through programs.
Qualifications
- 12+ months previous customer service experience within a Contact Center.
- Fluency in English.
- Attention to detail and accuracy.
- Strong communication and interpersonal skills.
- Results-driver with action orientation.