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Cloud Technical Support L2

Sofia Job No. r00225030 Full-time - Hybrid

Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 740,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

Our Technology Center solves industries’ and organizations’ most challenging problems with leading-edge technologies. Our Bulgarian Technology team is currently implementing complex global projects in a vast portfolio of industries – e-commerce, retail, insurance, banking, telecommunications, automotive, public sector, travel, and culture.

Accenture Bulgaria is expanding and we are on the lookout for a motivated colleagues to join our new Cloud Support Team as L2 Engineers. We are offering challenging work across different projects with the main duties being:

  • Actively monitor our customer’s infrastructure (servers, networks, storage, load balancers, databases,…) and respond to critical issues in a quick and efficient way
  • Perform routine system administration tasks, including software updates, patch management, and system monitoring.
  • Manage and configure Linux servers and related cloud services.
  • Troubleshoot technical issues to restore the availability.
  • Plan, execute, and participate in technical migrations and maintenance
  • Clear communication with customers (about requests, incidents & maintenance) through our ticketing system
  • Implement and take responsibility for their assigned customers, organize own daily plans
  • Assist in the deployment, configuration, and maintenance of private cloud solutions


Technology Stack Used & Required Knowledge:

  • 3+ years of experience with Unix and Linux systems (Oracle Linux, Red Hat, CentOs)
  • Web servers & load balancers: Apache, Nginx, HAProxy
  • Databases: MySQL, MongoDB, Oracle.
  • Public Cloud technologies: Amazon Web Services (AWS) and Microsoft Azure
  • Docker, Kubernetes
  • Experience with firewall management tools and technologies (e.g., iptables, Clavister, Palo Alto)
  • Experience with private cloud infrastructure and virtualization technologies
  • Proficiency in virtualization technologies – VMware
  • We use Ansible for automatization – experience writing playbooks will be considered a plus
  • Relevant certifications (e.g., RHCE, CompTIA Linux+, CCNA Security) are a plus.

The Rest of the qualities, you know them:

  • Fluent in English – verbal & written
  • Flexibility in using different technologies/platforms
  • Great communication Skills
  • Motivated and enthusiastic to discover and learn new technologies
  • Disciplined and “Team first approach” oriented
  • Ability to shift gears quickly and cope with change
  • Participate in on-call rotation to provide 24/7 support as needed


  • Certification
  • Career Counselling
  • 25 day paid vacation
  • Flexible home office policy
  • Options to buy shares
  • Luxury health & dental insurance
  • Food vouchers
  • Multisport cards
  • Employee Assistance Program

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