Technical Support Engineer L2, (Remote, Ruse)
Sofia
JOB NO. R00089096
Job Description
Accenture Bulgaria is now in Ruse! Enjoy working for the leading global professional IT services company in the comfort of your home in one of the most beautiful Bulgarian cities!
The role is 100% remote work! No needs for regular visits to the main office locations of Accenture Bulgaria.
Role Overview:
As a Technical Support Engineer L2 with more than 2 years of experience in supporting UNIX/Linux on Public Cloud environments, your main duties will be performing diagnostics and maintenance of E-commerce solutions.
You will be debugging incorrect website behavior (content, configuration or code related issues) and will configure and troubleshoot backend applications. You will provide root cause analysis and investigate and troubleshoot AWS EC2, S3, RDS, VPC configurations, data feeds from 3rd parties, perform code releases.
You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues. You will use different communication channels, such as e-mail, phone and other support management application.
Qualifications
Technology Stack Used & Required Knowledge:
- Education in an IT background or 2+ years of working experience with Linux/Unix environments
- Working experience with AWS or other Public Cloud Platform
- Scripting with BASH, Perl or Python
- Log parsing and analysis
- Web services – Advanced
- Network protocols – Intermediate
The Rest of the qualities, you know them:
- Fluent in English – verbally & written
- Flexibility in using different technologies/platforms
- Communication Skills
- Motivated and enthusiastic to discover and learn new technologies
- Travel ability (short/long term)
- Disciplined and “Team first approach” oriented
- Ability to shift gears quickly and cope with change
Benefits:
- Certification
- Career Counselling
- Additional paid time off
- 40% home office per month
- Options to buy shares
- Luxury health & dental insurance
- Food vouchers
- Multisport cards
- Office massages
- Daily fruits
- Employee Assistance Program
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
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