Job Description

Role overview:

The Warranty Claims Expert is responsible for managing the process of handling insurance claims, ensuring a final decision compliant to internal company procedures. The role incorporates investigating the circumstances around an accident, making decisions about coverage, while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem-solving, and communication skills. Previous insurance experience is not required. Extensive internal training ensures we internally build and develop the next generation of insurance experts.

- Helping customers with their warranty support issues. 
- Handling and settling insurance claims as per internal company procedures.
- Investigating the details around the claim by identifying and requesting relevant information from various parties.
- Making final decisions about coverage and indemnity.
- Communicating with customers and other parties ensuring timely information is provided to all of them.
- Gathering and storing data according to internal compliance regulations.
- Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
- Fostering a culture of cooperation between team members to ensure high professional standards and a positive atmosphere.


Required knowledge:

- Excellent knowledge of both Italian and English language – C1.
- Willingness to work on shifts - day shifts only.
- Strong communication skills, both verbal and written.
- Ability to work independently, organize and prioritize own tasks effectively.
- Team-work capabilities – knowledge sharing, providing/seeking guidance and advice when needed. 
- General computer literacy – MS Office.
- Work experience in customer service will be considered as an advantage.


We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

  • Highly competitive salary and discretionary annual bonus

  • Additional paid annual holiday

  • Opportunities for career progression

  • Comprehensive and flexible benefits package. You choose your own social benefits

  • Option to join the company share purchase scheme

  • Health & dental insurance

  • Flexible benefits program: Gift vouchers, Food vouchers, Multisport cards, etc.

  • 50% home office per month

  • Office massages

  • Employee Assistance Program

  • Bonuses for special occasions

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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