Job Description

he primary purpose of the job is to lead a Claims team, ensuring effective, efficient, and quality service is provided to customers.

Responsibilities:
- Ensures assigned team’s clear understanding and importance of achieving goals and critical objectives.
- Creates and fosters a customer excellence focused environment, and manages expectations from clients.
- Plans and manages work of staff, makes decisions regarding pay, performance management, development, employment, and staffing.
- Promotes a positive work environment and communicates with employees clearly and regularly. Shares results and achievements of employees to enhance connection, value and engagement.
- Identifies development opportunities within the team and provide appropriate training and mentoring resulting in improved performance.
- Provides authority on cases evaluated within assign authority levels.
- Identifies, supports and contributes to internal and external strategies that align our product offerings that align our product offerings and multinational business.

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Qualifications

Requirements:
- At least 3 years prior people management experience in a fast moving environment with high customer demand and turnaround times.
- Excellent organizations skills with the ability to plan organize and delegate effectively in a fast-paced environment.
- Excellent communication skills, and the ability to communicate information clearly and concisely, both verbally and in writing
- Ability to promote and build a team atmosphere that fosters technical and service excellence.
- Computer proficiency.
- Prior management, or related leadership, experience.
- Fluency in German and English.

Benefits:
• Certification
• Career Counselling
• Additional paid time off
• 40% home office per month
• Options to buy shares
• Luxury health & dental insurance
• Food vouchers
• Multisport cards
• Office massages
• Daily fruits
• Employee Assistance Program
• Bonuses for special occasions

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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