Warranty Specialist with Italian and English language
The Warranty Specialist is responsible for managing the process of handling insurance claims, ensuring a final decision compliant with internal company procedures. The role incorporates investigating the circumstances around an accident and making decisions about coverage while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem-solving, and communication skills. Previous insurance experience is not required. Extensive internal training ensures we internally build and develop the next generation of insurance experts.
Responsibilities:
Helping customers with their warranty support issues.
Handling and settling insurance claims as per internal company procedures.
Investigate the claim details by identifying and requesting relevant information from various parties.
Making final decisions about coverage and indemnity.
Communicating with customers and other parties ensuring timely information is provided to all of them.
Gathering and storing data according to internal compliance regulations.
Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
Fostering a culture of cooperation between team members to ensure high professional standards and a positive atmosphere.
Required knowledge:
Excellent knowledge of both Italian and English language – C1.
Strong communication skills, both verbal and written.
Ability to work independently, organize, and prioritize own tasks effectively.
Teamwork capabilities – knowledge sharing, providing/seeking guidance and advice when needed.
General computer literacy – MS Office.
Work experience in customer service will be considered an advantage.
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
Career Counselling
Additional paid time off
Hybrid working model - Sofia & Plovdiv
Remote working model - Varna, Burgas, Ruse
Flexible benefits
Luxury health & dental insurance
Life insurance
Food vouchers
Fuel card
Multisport cards
Employee Assistance Program
Bonuses for special occasions
Options to buy shares
About Accenture:
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.
Sofia
Plovdiv
Equal Employment Opportunity Statement
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.