Multinational Policy Administrator with German and English language

The role is responsible for managing the whole insurance policy lifecycle - policy creation, renewal, amendments, and cancellation. In addition, part of the responsibilities will be certain related administrative tasks – issuance of insurance certificates, replying to customer queries, system and documents maintenance etc.

The role is back-office with no direct interaction with end customers. However, in certain cases there will be written communication with the respective country teams and/or the insurance brokers.

Previous insurance experience is not required, as extensive internal trainings ensure we internally build and develop a next generation of insurance experts.

Main responsibilities:

• Ensure that all documents, policies, invoices, instructions, etc. are issued and sent as per the agreed quality standards and service levels.

• Validate the accuracy of data and documents in line with the company's internal policies and the local legal framework.

• Provide administrative support to all related teams in the Multinational segment.

• Proactively engage with respond to local clients' broker s queries.

• Execute policy and premium bookings, documents archiving and dispatching of the documentation pack to clients brokers.

• Updating and maintaining local and Multinational systems, tools and documentation.

• Fostering a culture of cooperation between team members and internal and external stakeholders to ensure high professional standards and a positive atmosphere.