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Logistics Service Representative

Sofia Job No. 12588994 Full-time - Hybrid
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Job Description

The Logistics Service Representative II will work in the following programs: consumer based Reverse Logistics, survey work, welcome and onboarding, and market research. The Logistics Service Representative II supports the company’s processes through professional communications, both to and from customers. As a result of customer contact, the Logistics Service Representative II updates the company database with all appropriate information. The Logistics Service Representative II supports all quality assurance efforts and program criteria.

Responsibilities:

  • Perform and handle outbound or inbound customer and/or client communications.

  • Interact with customers via various methods of communication.

  • Update program database accurately.

  • Appropriately handle challenging and unique customer situations in accordance with company's policies.

  • Identify and escalate data or program specific issues to appropriate level of management.

Qualifications

  • 12+ months previous customer service experience within a Contact Center.

  • Attention to detail and accuracy.

  • Strong written, verbal and interpersonal communication skills.

  • Ability to maintain confidentiality.

  • Results-driver with action orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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