Multinational process administrator with German and English language

The role is responsible for managing the whole insurance policy lifecycle - policy creation, renewal, amendments, and cancellation. In addition, part of the responsibilities will be certain related administrative tasks – issuance of insurance certificates, replying to queries, system and documents maintenance etc.

The role is back-office with no direct interaction with end customers. However, in certain cases there will be written communication with the respective country teams and/or the insurance brokers.

Previous insurance experience is not required, as extensive internal trainings ensure we internally build and develop a next generation of insurance experts.

Spirit of the role:

• Working with a specific internal software system for data processing and storing.
• Active written communication with brokers and colleagues from other offices.
• Fostering a culture of cooperation between team members to ensure high professional standards and positive atmosphere.
Main responsibilities:
• Ensure that all documents (policies, invoices, instructions, etc.) are issued and send as per the agreed quality standards and service levels.
• Validate the accuracy of data and documents in line with company`s internal policies and the local legal framework.
• Provide administrative support to all related teams in the Multinational segment.
• Proactively engage with/respond to local client’s/broker’s queries.
• Execute policy and premium bookings, documents archiving, and dispatching of the documentation pack to clients/brokers.
• Updating and maintaining local and Multinational systems, tools and documentation.
• Fostering a culture of cooperation between team members and internal and external stakeholders to ensure high professional standards and positive atmosphere.