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Supply Chain Operations Associate with English

Sofia Job No. 12460200 Full-time - Hybrid

Job Description

The Logistics Service Representative II will work in the following programs consumer based Reverse Logistics, survey work, welcome and onboarding, and market research. The Logistics Service Representative II supports the company s processes through professional communications, both to and from customers, on behalf of OnProcess Technology s clients. As a result of customer contact, the Logistics Service Representative II updates the company database with all appropriate information. The Logistics Service Representative II supports all quality assurance efforts and program criteria.


Responsibilities


Perform and handle outbound or inbound customer and or client communications.

Advise customers on behalf of OnProcess Technology s clients.

Interact with customers via various methods of communication.

Update program database accurately.

Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies.

Identify and escalate data or program specific issues to appropriate level of management.

Qualifications

Qualifications 12 months previous customer service experience within a Contact Center. Attention to detail and accuracy. Strong written, verbal and interpersonal communication skills. Ability to maintain confidentiality. Results driver with action orientation.

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