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Measurement & Report Analyst with English

Sofia Job No. 12385102 Full-time - On-Site

Job Description

Reporting Analysts are responsible for development, implementation, and management of reporting systems that support the operational and strategic goals of the program. This role involves collecting, analyzing, and presenting data to provide actionable insights for performance improvement and decision-making.

Responsibilities:

  • Design, track, report and analyze key organizational and operational metrics.

  • Ensure ad hoc standard operational reports are delivered accurately and on time.

  • Drive an integrated, cost effective reporting architecture, strategy and process supporting all entities.

  • Coordinate across client and internal teams to provide metrics.

  • Analyze designated performance measures and conduct root cause analysis as needed.

  • Ensure standard reports meet business needs while reducing custom requests.

  • Manage reporting applications and accountable for reporting SLA.

  • Drive Performance, Analytics, and Continuous Improvement, including analyzing the business data, creating internal benchmarking reports and white papers, and recommending process improvements and cost reductions in the business.

Qualifications

  • Minimum of 2-3 years of experience in a reporting or data analysis role, preferably within a BPO or call center environment.

  • Proficiency in using reporting and data visualization tools (e.g., Excel, Tableau, Power BI).

  • Strong analytical skills with the ability to interpret complex data and provide actionable insights.

  • Excellent communication and interpersonal skills, with the ability to present information clearly and concisely.

  • Experience with CRM systems and databases.

  • Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

  • Career Counselling

    Additional paid time off

    Flexible home office policy

    Flexible benefits

    Luxury health & dental insurance

    Life insurance

    Food vouchers

    Fuel card/Public transport card

    Multisport cards

    Employee Assistance Program

    Bonuses for special occasions

    Options to buy shares


    Location: Sofia, Bulgaria

    Work Model: Full time work from office

    #LI-EU

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