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Service Delivery Operations Senior Analyst

Sofia Job No. 12343696 Full-time - Remote

Job Description

Responsibilities Data Analysis and Insight Generation Utilize advanced analytics tools to collect, process, and analyze supply chain data. Develop and communicate actionable insights to improve performance and operational efficiency. KPI Development and Monitoring Design, implement, and track Key Performance Indicators KPIs to measure supply chain performance. Adjust strategies based on data driven insights. Process Optimization Identify inefficiencies in supply chain processes and recommend improvements based on thorough analysis. Implement and monitor the effectiveness of new procedures. Project Management Lead and support supply chain related projects, such as system integrations, process redesigns, and new product introductions. Ensure projects are delivered on time and within budget. Stakeholder Collaboration Work closely with internal departments and external partners to align supply chain strategies with business goals. Facilitate cross functional teams to ensure smooth operation across the supply chain. Vendor Assessment Evaluate vendor performance to ensure compliance with company standards related to cost, quality, and delivery. Assist in vendor selection and contract negotiations. Reporting and Presentation Prepare detailed reports and presentations that clearly convey complex data and analysis to non technical stakeholders. Support decision making at the executive level. Continuous Learning Stay updated with the latest trends and technologies in supply chain management and analytics to continually enhance personal expertise and the effectiveness of the supply chain Utilizing advanced analytical tools such as Excel, Python, SQL, and Tableau to drive strategic decision making and improve supply chain performance.

Qualifications

Qualifications 7 years of proven experience in data analysis and supply chain operations, preferably in a consulting or management role Strong proficiency in analytical tools and software, including Excel, SQL, Python, and Tableau. Exceptional problem solving skills and the ability to manage complex projects. Excellent communication and interpersonal skills, with the ability to work effectively in a team and independent, with excellent level of English in both writing and spoken word. Strong presentation skills. Up to 25 travel required, primarily in the USA but may be global Education Certification requirement Bachelor s degree in Supply Chain Management, Business Analytics, Operations Research, or a related field.

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