Job Description

WE ARE HIRING:

IT Support

WHAT WILL YOUR ROLE BE:

• The CIO organization is responsible for maintaining Accenture’s information technology (IT) infrastructure and implementing our internal IT strategy. We provide a range of IT services across the company, including design and development of IT products and services, help desk support, network management and maintenance, workstation support, telecommunications and more. 
• The Technology Support Analyst has responsibility for resolving the day-to-day technology services requested by CIO Projects. 
• We are looking for a technical support person, for our office based in Sofia and who is be able to travel to our office in Plovdiv. 
• Daily duties involve: Field Technical Support, PC Set-Up & Management

WHAT IS REQUIRED:

• Good knowledge of:

   ◦Microsoft products (OS, Office) 
   ◦ PC setup and maintenance 
   ◦ Databases and Spreadsheets 
   ◦ Web Based applications 
   ◦ Networking / Printing support on site 
   ◦ Communication and Appearance 
   ◦ English language

• Dealing with day to day support issues i.e. scheduling upgrades, troubleshooting for hardware and software issues i.e. Windows 10, MS Office and email 
• Providing first and second level telephone, e-mail and desk side support on laptops, printers, video conferences, mobile phones and peripherals for employees. 
• Participating and collaborating on IT projects as required. 
• Maintaining local hardware inventory. 
• Adhering to official company and IT policies. Ensuring that proper procedures are being followed for new joiners and leaving employees per company’s policies. 
• Implementing installation of base image and user image. 
• Managing the support ticket queue. Escalating tickets when needed and making all appropriate updates. 
• Liaising with other IT teams i.e. Network to achieve a successful solution for the user. 
• Receiving new stock on laptops. 
• Designated first contact for all users. 
• Using Accenture systems for tracking and administrative purposes. 
• Communication and Appearance 
• English language 

Desirable

• Relevant previous working experience of 1 year would be a plus.

 

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Qualifications

Skills & Attributers we look for:

• Execution of the full lifecycle of development 
• Interaction with clients to understand requirements and resolve issues 
• Fluent spoken English with the ability to interact with the UK team or a client as if they were a native English speaker 
• Reasonable written English such that the meaning is clear although some word smoothing may be required on review 
• Creative problem solving

WHERE WILL YOU BE LOCATED:

Our Sofia office is located on 63 Kazbek str. 

WHAT WE OFFER:

We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes: 

• Highly competitive salary and discretionary annual bonus 
• Opportunities for career progression 
• Open communication with the management team 
• Comprehensive and flexible benefits package. You choose your own social benefits 
• Additional paid annual holiday 
• Option to join the company share scheme 
• Ongoing training in new/existing technologies 
• A brand new and modern office 
• Regular team socials 

ACCENTURE @ A GLANCE

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 482,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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