Financial services providers are continuously exposed to more—and more intense—pressures linked to market forces, globalization, cost reduction, digitization and regulation, among others. Each of these creates a compelling case for change, and so the ability to change quickly has become a vital competitive advantage.
There are many considerations that must be borne in mind when changing the way firms work, the way they serve their customers, and the way they run their businesses. Among the most important are:
Change Outcomes — Does the organization maximize its ROI from change investments, and what are the opportunity cost and negative impact of change that fails to provide the targeted outcomes?
Change Effectiveness — Do programs consistently meet their goals, and is change sustained in the organization after implementation? Is the risk profile of the change portfolio understood and managed?
Change Efficiency — If the productivity of change delivery were to increase by 30-50 percent, what would the impact be? What proportion of change is provided by offshore teams and using industrialized capabilities? Can the change team flex its capacity and cost around fluctuating demand?
We use change analytics to improve financial services firms' insight into their change programs, while accelerating delivery, reducing risk, and maximizing their return on their change investments. We help them shape, deliver and embed changes throughout their organizations as well as their broader ecosystems.