The aviation industry has long been in the vanguard of digital disruption as changing customer requirements and new entrants stand to put airlines at risk of becoming commodity seat providers. In fact, of the US$305 billion of value in terms of increased profitability expected to be created through digitalization in aviation, travel and tourism over the next decade through to 2025, one hundred billion dollars of that figure is expected to migrate from traditional players to new competitors.
Only those airlines that leverage emerging technologies such as AI and the power of ecosystems to create a re-envisioned and seamless travel experience will find success as their next destination.
The five trends in this year’s Accenture Technology Vision for Airlines describe how technology is creating a new, more seamless and enjoyable travel experience for flyers.