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Postal transformation: Postmen open the door to a new era of consumer services

Invest in the delivery workforce and drive revenue and postal transformation

Diversification is the new mantra of postal organisations looking for additional sources of revenue to overcome the decline in mail volume and carry on their postal transformation journey. With a workforce that already visits citizens and businesses almost every day of the week, the potential business driven by “Postal proximity services,” such as installing home equipment or visiting isolated or elderly people, is getting more and more attention all around the postal world.

Accenture estimates the potential market for these new proximity services worldwide could reach US$10 billion in the next four years based on current workforce levels alone—helping to accelerate postal players’ progress on the journey to postal transformation.