Mobility is essential to delivering public service for the future—and the possibilities for the use of mobile apps in human services are exciting.
Accenture estimates that the broad use of mobile apps among citizens could save caseworkers 62 days worth of time per year based on an analysis of 5,000 state agency workers. This means that caseworkers can focus this 62 days of “recovered time” on customers requiring more individualized attention. So what should agencies do to position themselves for this new value from mobile human services solutions?
Getting mobile apps right means seeing beyond the excitement of the latest “shiny object.” It demands a strategic approach to building and sustaining mobile app adoption. Success is not about technology alone—that’s the easy part. It’s about communicating value and changing citizen behaviors.