Public service tomorrow will look very different than it does today. It has to. Economic, social and technological trends make the status quo increasingly untenable.
To better define public service for the future, Accenture identified four structural shifts in public service design and delivery that are critical to cost-effectively increase government productivity and citizen engagement and satisfaction.
Drawing on our experience with the global pension community, Accenture Pensions explored what these shifts specifically mean for pension services. We discovered that some pension organizations are gaining traction in several areas, suggesting that pensions for the future is not as far away as some might think.