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SAP AMS - Service Delivery Manager

Brussels Job No. r00223299 Full-time

Job Description

As Service Delivery Manager, you will head a diversified team consisting of ICT Experts (Developers, analysts, testers,…) across different technologies and be a reliable point of contact within the Accenture organization for the client.  

Your Job 

As a Service Delivery Manager, you have a leading role in the delivery of E2E application support services to our clients. You are responsible for monitoring progress and tracking KPI's, to identify and manage client needs. You drive stakeholder management, gain in-depth understanding of the client needs and risks and propose service improvements. 

Being the central contact person towards our clients and leading our delivery teams across different regions (nearshore, offshore and Belgium), you have a mindset of continuous improvement and generating business value. Next to that you will also position our application support services to new clients and help further build our team and service offering.  



  • Lead and support a team of ICT experts including analysts, developers, and testers, through clear task assignments and clear communication of responsibilities. 

  • Use data from different systems to analyze activities within the team and translate these into improvements in terms of process, follow-up, expectations around analysis, development, and testing. 

  • Establish clear ground rules for change requests and communicate these to the parties involved within the Accenture & client organization. Ensure clear expectations regarding documentation in all phases of application development and support. 

  • Take on the role of Quality control, not only ensuring high-quality releases, but also paying attention to the user experience, challenge the team to stay on top of innovations & efficiency. 

  • Identify and map risks in existing applications, processes, and activities. 


  • Financial management of the running contracts by maintaining a constant focus to balance cost and merit from a client value perspective 



  • Experience in managing cross cultural teams. 

  • Experience in application support services and capable of presenting and reporting to client stakeholders and executive management. 

  • Your approach is client- and result oriented. 

  • You have an analytical mindset, can work autonomously, can handle multiple projects simultaneously and the pressure of deadlines. You are focused on achieving and exceeding client expectations. 

  • You have fluent language skills (English and Dutch or French) and you are a real team player. 

Our offer 

Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we’re really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise. 


Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including: 

  • 13th month + holiday allowance 

  • 20 + 12 holidays + possibility to buy 5 extra days through our flexible reward program 

  • Laptop, smartphone and mobile subscription 

  • Hospitalization insurance and extensive group insurance package 

  • Individual & Collective Bonus Program 

  • Training & learning opportunities 

  • Mobility Budget: possibility to use your budget for Federal Mobility Budget and/or to combine with our green mobility program (e-bikes, public transport, bike 2 work allowance, ...) and/or to combine with a company car. 

  • Flexrewards: decide on your rewards package with our flexible benefits tool (DentalCare, AirPods, iPad, Bike Lease, and many more!) 

  • Discount program: get discounts at your favorite (online) shops 

  • Employee shares purchase plan 

  • Eco-cheques 

  • And more... 




Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you. 

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