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Service Delivery Manager - Cloud Solutions

Brussels Job No. r00220006 Full-time

Job Description

We improve the way organizations, people, and technology work by helping to transform, control and optimize their IT landscapes, workplaces and applications. From any cloud, to any cloud, in any cloud.

We're a great bunch of people, with a passion for technology and cloud solutions. We like to share our knowledge, but also love to have fun together. We go to meet-ups and technology fairs together, but also don't miss out on fun boardgame nights, after-work drinks, internal darting competitions at noon and so on.

We have an exciting opportunity for a Service Delivery Manager to join our expanding Service Delivery Team. The opportunity is based in one of our offices in Lochristi (Ghent).

You’ll lead and manage the delivery of multiple client projects. As Service Delivery Manager, you will be responsible for the customer relationship management with our Large Accounts. Your experience and commercial acumen enable you to engage with the customer to maintain a reliable partner relationship and change up a gear or escalate in a timely fashion if necessary. On the one hand, you will be working closely with your operational colleagues (project and system engineers) and, on the other hand, with the account managers.

Tasks and responsibilities:

  • You are aware of all activities that take place at your client's cloud solution. You take the initiative if necessary.

  • You organize operational and tactical meetings with clients on a regular basis, face to face or through MS Teams. For this, you’ll make use of the available reports and dashboards. You’ll be on the road +- 2 days a week.

  • You make the planning and monitor the quality of deliveries

  • You will act as the trusted partner and first point of contact for your customer portfolio.

  • You will act as internal partner for the account managers. You will produce analyses of the various accounts, identify potential opportunities as well as deal with complaints.

  • For a set of customers you will have complete P&L responsibility



Your Profile

  • You can look back on approximately 5 year working experience in the IT sector or a role as Account Manager / Service (Delivery) Manager / Customer Success Manager / Project Manager

  • You have a bachelor’s degree in Communications, IT or Sales or similar through experience

  • You’ve got a strong customer mindset

  • You are analytically inclined

  • You are happy to take ownership and realize proactiveness is key in this job

  • You work in an accurate and results-driven manner

  • You are happy working in a team and get on well with people. You’re a good listener

  • You work in a results-oriented way and encourage that in your environment

  • You are a strong communicator both in terms of speaking and in written form

  • Cloud solutions (Private / Public) is your playground or you are willing to become certified in these domains

  • Knowledge and experience within ITSM, ITIL Foundation certification is a must or you are ready to get certified

  • You are fluent in spoken and written Dutch and English (and knowledge of French is a plus point)

  • You hold a driver's license B

Our offer

At Accenture, we are committed to creating an inclusive and supportive workplace that values diversity and promotes growth for all. As you join our global company with a world-class brand and reputation, we want to assure you that you will be part of a vibrant, diverse workplace culture. We firmly believe in openness and honesty, fairness and equality, and we celebrate the unique contributions of every individual. We are dedicated to getting to know the real you and supporting your personal and professional growth, so you can excel in whatever you're great at. At Accenture, learning is a continuous journey, and we provide numerous learning opportunities, both formal and informal, to enhance your role-specific skills and expertise.

Beyond the impactful work we do for our clients and the nurturing work environment we provide, we offer a range of excellent employee benefits designed to cater to your diverse needs and well-being. These benefits include:

  • 13th month + holiday allowance: Ensuring financial stability and recognition for your hard work.

  • 20 + 12 holidays: Providing ample time to recharge and spend quality moments with loved ones.

  • Laptop and smartphone: Equipping you with the necessary tools to excel in your role, regardless of location.

  • Hospitalization insurance and extensive group insurance package: Prioritizing your health and well-being, so you can focus on what matters most.

  • Bonus program: Recognizing and rewarding your exceptional contributions to the team's success.

  • Training & learning opportunities: Encouraging continuous growth and skill development to reach your full potential.

  • Green mobility program: Supporting environmentally-friendly commuting options like e-bikes, public transport, bike 2 work allowance, and more.

  • Flexrewards: Empowering you to customize your rewards package with our flexible benefits tool to suit your individual needs.

  • Discount program: Offering discounts at your favorite (online) shops, so you can enjoy life outside of work.

  • Employee shares purchase plan: Providing an opportunity to become a stakeholder in the company's success.

  • Eco-cheques: Promoting sustainable living and environmentally-conscious choices.

  • And many more!

At Accenture, we understand that a diverse and inclusive workplace fosters innovation, creativity, and a sense of belonging. We are committed to building a workforce that reflects the richness of the communities we serve. By offering these inclusive benefits, we aim to attract and retain talent from diverse backgrounds and create an environment where everyone can thrive and succeed together. Your unique experiences, perspectives, and talents are what make Accenture a great place to work, and we look forward to having you join our team and contribute to our shared success.


Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you.

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