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Customer Advisory Consultant

Brussels Job No. r00218674 Full-time

Job Description

Are you ready to take on a new challenge & join our Sales & Services team as a Consultant ?

We are currently looking for talented and motivated people who will:

  • Support in shaping the agenda of multiple C-level positions on the customer agenda
  • Operate with a client-first mindset and shape the path to deliver successful outcomes by communicating in a concise way with all clients
  • Design customer experience to unlock growth and trapped value
  • Conduct assessments to help to identify vulnerabilities, challenges, and opportunities in the current state of our clients
  • Help our clients to gain deeper insights in the customer and their needs, behaviors, and frustrations, in order to define a customer strategy and differentiated value propositions.
  • Demonstrate strong analytical skills by developing financial models and business cases, measuring the value generated from improved customer experience and/or reduced cost-to-serve.
  • Quickly absorb information and are able to understand and structure complex problems Keep on reading to learn more about the job , your future colleagues & all that Accenture has to offer!

Your job

You will be involved in driving business development opportunities and will focus on delivering innovative and action-oriented business solutions and strategies for our leading clients. Within a broader project team, you will develop data-driven insights and formulate recommendations to solve complex challenges on the customer agenda. You will lead and deliver workstreams to drive the ambitioned outcomes, in continuous collaboration with the client. With a people-first mindset, you coach and mentor analysts and junior consultants to support them in further developing their strengths. Much of the work we do is at the cutting edge of innovation and thinking. We involve our people in the latest and newest innovative trends and they largely contribute in publishing and sharing this knowledge as thought leadership to benefit clients, industry, and fellow colleagues.

Your team

Accenture Song is an incredible place to work where you can keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we’re proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.



Your background

  • Minimum 3-5 years of experience
  • Demonstrate prior consulting experience or have a relevant project management background.
  • Master’s degree in Applied Economics, Commercial Engineering or equivalent
  • Former business school students or MBA students
  • Functional experience with growth, go-to-market, commercial, customer & distribution strategies
  • Experience in digital/Strategic transformation programs & value realization, operating model redesigns or service designs
  • Experience in Business analysis, process design, customer journey and maturity assessment
  • High competence in preparing materials and performing presentations required (MS Office PowerPoint, Excel, Word))
  • Proven presentation and storytelling skills, personal impact and confidence to lead meetings, presentations and workshops
  • Ability to effectively lead a workstream within a broader project scope
  • First class written and verbal communication skills; the ability to articulate complex problems and solutions in a simple, logical and impactful manner
  • Technology knowledge of CRM platforms, Marketplaces, eCommerce, customer analytics solutions, Engagement centers,  conversational AI & chat,  customer portals etc.
  • Entrepreneurial spirit
  • Effective communication in Dutch or French, and English

Our offer

At Accenture, we are committed to creating an inclusive and supportive workplace that values diversity and promotes growth for all. As you join our global company with a world-class brand and reputation, we want to assure you that you will be part of a vibrant, diverse workplace culture. We firmly believe in openness and honesty, fairness and equality, and we celebrate the unique contributions of every individual. We are dedicated to getting to know the real you and supporting your personal and professional growth, so you can excel in whatever you're great at. At Accenture, learning is a continuous journey, and we provide numerous learning opportunities, both formal and informal, to enhance your role-specific skills and expertise.

Beyond the impactful work we do for our clients and the nurturing work environment we provide, we offer a range of excellent employee benefits designed to cater to your diverse needs and well-being. These benefits include:

  • 13th month + holiday allowance: Ensuring financial stability and recognition for your hard work.
  • 20 + 12 holidays: Providing ample time to recharge and spend quality moments with loved ones.
  • Laptop and smartphone: Equipping you with the necessary tools to excel in your role, regardless of location.
  • Hospitalization insurance and extensive group insurance package: Prioritizing your health and well-being, so you can focus on what matters most.
  • Bonus program: Recognizing and rewarding your exceptional contributions to the team's success.
  • Training & learning opportunities: Encouraging continuous growth and skill development to reach your full potential.
  • Green mobility program: Supporting environmentally friendly commuting options like e-bikes, public transport, bike 2 work allowance, and more.
  • Flexrewards: Empowering you to customize your rewards package with our flexible benefits tool to suit your individual needs.
  • Discount program: Offering discounts at your favorite (online) shops, so you can enjoy life outside of work.
  • Employee shares purchase plan: Providing an opportunity to become a stakeholder in the company's success.
  • Eco-cheques: Promoting sustainable living and environmentally conscious choices.
  • And many more!

At Accenture, we understand that a diverse and inclusive workplace fosters innovation, creativity, and a sense of belonging. We are committed to building a workforce that reflects the richness of the communities we serve. By offering these inclusive benefits, we aim to attract and retain talent from diverse backgrounds and create an environment where everyone can thrive and succeed together. Your unique experiences, perspectives, and talents are what make Accenture a great place to work, and we look forward to having you join our team and contribute to our shared success.


Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you.

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