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Managed Service Manager

Brussels Job No. r00216026 Full-time

Job Description

As a Managed Service Manager, you will have the opportunity to work for global organizations alongside a multi-disciplined team of Strategy, Digital and Technology professionals to bring the best of Accenture to our clients. 

Your job

  • Act as a delivery lead and project manager to ensure the quality of the delivery and the respect of milestones, planning, finances
  • Draft regular status reports about KPIs/SLA fulfilment
  • Organise scrum ceremonies, remove blockers from the development team
  • Responsible for abiding by the Service Requirements and the KPIs/SLA
  • Accountable for all divergence regarding the expected quality
  • Present on a regular basis the activity reports and the Service improvement plan to the Customer
  • Manage a multicultural and mixed team that is spread across countries and includes members working on-site and remotely
  • Service Management
  • Resource planning
  • Propose, discuss and implement measures for service and resources optimisation
  • Coordination and resolution of escalations and critical issues
  • Planning and defining scope, activity planning and sequencing, resource planning
  • Developing schedule, time and cost estimations, developing a budget, documentation.
  • Organising scrum ceremonies, removing blockers from the development team
  • Implement and follow Accenture’s sustainability-by-design approach of embedding environmental, social and governance (ESG) capabilities across each cloud project lifecycle
  • Generate, lead and communicate metrics to key stakeholders
  • Identifying and mitigating potential risks
  • Understand and promote the benefits of DevOps approaches and tooling
  • Assess the Agile/Scrum maturity of the scrum teams and coach the teams as required

Your team

Accenture Technology leverages design thinking, industry insights and the latest digital and Security methodologies to help clients innovate, grow and improve their businesses. Our expertise, capabilities and experience mean that our clients (including some of the biggest brands in the world) trust us to find the right solutions for their needs.

Together with our talented international colleagues, we focus on connecting the needs of businesses with the new possibilities that come with technological progress. Because that's where the real challenges are: inventing and testing things that have never been tried before, getting new applications ready for roll-out, and ultimately guiding clients to select and implement the right technologies – including state of the art Security solutions - to transform their businesses.

Qualifications

Your background

Certifications:

  • Agile Scrum certified
  • ITIL certified (ITIL V3 or later)
  • Any cloud foundation certification
  • PMP, PM2 or Prince2 certified

Experience:

  • Nominal experience within an IT Service Management role developing IT processes, information flow, associated reports, and applications for defined service domain
  • Effective verbal and written communication skills and ability to work with technical and non-technical personnel at various levels in the organisation
  • Experience in project management delivering IT projects and as scrum master
  • 5+ years hands on Scrum experience in a dedicated Scrum Master role
  • Understanding/exposure to Scaled Agile practices such as SAFe and LeSS
  • Experience of delivering solutions using Agile methodologies like Kanban, Lean, Continuous Delivery, XP, etc.
  • Detailed understanding of Agile metrics and value tracking across the SDLC
  • Practical experience in a Cloud Managed Services business (Azure, AWS, GCP or any other Cloud technologies)
  • Fundamental knowledge of Networking and Hosting technologies and solutions
  • Fundamental knowledge of big data concepts (storage, pipelines and utilization of data)
  • Strong experience leading Scrum Teams in a scaled environment including remote teams and external dependency management
  • Practical experience engaging with DevOps teams, tooling and practices
  • Excellent leadership and customer service skills
  •  Master’s degree in computer sciences or related field
  • Fluent in English

Our offer

Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation.  Besides the work we do for our clients, we’re really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.

Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:

  • 13th month + holiday allowance
  • 20 + 12 holidays
  • Laptop and smartphone
  • Hospitalization insurance and extensive group insurance package
  • Bonus program
  • Training & learning opportunities
  • Green mobility program: e-bikes, public transport, bike 2 work allowance,…
  • Flexrewards: decide on your rewards package with our flexible benefits tool
  • Discount program: get discounts at your favorite (online) shops
  • Employee shares purchase plan
  • Eco-cheques
  • And many more! 

Life at Accenture

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Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

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