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Monitoring Specialist

Brussels Job No. r00216018 Full-time

Job Description

  • Your job

    • Create and maintain a training program for increased business, customer service and technical knowledge

    • Escalate problems to third-level support personnel when appropriate using the escalation procedures outlined in the Help Desk Standard Operating Procedures manual

    • Perform application monitoring and application operations

    • Integration of monitoring tools with ITSM systems and other monitoring tools

    • Support the preparation of solution architecture

    • Troubleshoot application issues

    • Monitor application performance

    • Install, maintain, configure and ensure integrity of relevant applications

    • Perform back-up & restore activities

    • Ensure timely responses to incoming queries by the project's service desk team, resolving each interaction to customers' satisfaction while tracking all customer contacts, research questions and issues

    • Oversee the activities of the Service Helpdesk and act as a point of contact for the Customer in the scope of Incident and Problem management

    • Develop a performance measurements framework and facilitate team member feedback system

    • Participate in the development of a service-level agreement and ongoing management of service-level compliance

    Certifications: ITIL Foundation and ITIL Practitioner (Recommended)

    Your team

    Accenture Technology leverages design thinking, industry insights and the latest digital and Security methodologies to help clients innovate, grow and improve their businesses. Our expertise, capabilities and experience mean that our clients (including some of the biggest brands in the world) trust us to find the right solutions for their needs.

    Together with our talented international colleagues, we focus on connecting the needs of businesses with the new possibilities that come with technological progress. Because that's where the real challenges are: inventing and testing things that have never been tried before, getting new applications ready for roll-out, and ultimately guiding clients to select and implement the right technologies – including state of the art Security solutions - to transform their businesses.

Qualifications

  • Your background

    Certifications

    • Elastic Observability Engineer certified
    • Optional : Angular Developer certified
    • OCA Java
    • Accenture Cloud Native certified
    • Accenture Java certified
    • ITIL Foundation
    • ITIL Practitioner

    Experience

    • Minimum three years of proven relevant work experience

    • Experience in the field of implementation and development of application monitoring tools, IT services and/or applications  

    • Experience within an IT Service Management & reporting for defined service domain

    • Experience using the Angular 2/Java/Spring Boot/SQL Server/RabbitMQ/Cassandra technology stack

    • Experience in problem & incident management and fundamental technical system trouble shooting abilities

    • Effective verbal and written communication skills and ability to work with technical and nontechnical personnel at various levels in the organisation

    • Experience using the Angular 2/Java/SpringBoot/SQL Server/RabbitMQ/Cassandra technology stack is a plus

    • Motivated personality and ability to work in self-organised teams

    • Fluent in English

    Our offer

    Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation.  Besides the work we do for our clients, we’re really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.

    Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:

    • 13th month + holiday allowance

    • 20 + 12 holidays

    • Laptop and smartphone

    • Hospitalization insurance and extensive group insurance package

    • Bonus program

    • Training & learning opportunities

    • Green mobility program: e-bikes, public transport, bike 2 work allowance,…

    • Flexrewards: decide on your rewards package with our flexible benefits tool

    • Discount program: get discounts at your favorite (online) shops

    • Employee shares purchase plan

    • Eco-cheques

    • And many more! 

Life at Accenture

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Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

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