Monitoring Specialist
Brussels
JOB NO. R00087463
Job Description
Your job
Create and maintain a training program for increased business, customer service and technical knowledge
Escalate problems to third-level support personnel when appropriate using the escalation procedures outlined in the Help Desk Standard Operating Procedures manual
Perform application monitoring and application operations
Integration of monitoring tools with ITSM systems and other monitoring tools
Support the preparation of solution architecture
Troubleshoot application issues
Monitor application performance
Install, maintain, configure and ensure integrity of relevant applications
Perform back-up & restore activities
Ensure timely responses to incoming queries by the project's service desk team, resolving each interaction to customers' satisfaction while tracking all customer contacts, research questions and issues
Oversee the activities of the Service Helpdesk and act as a point of contact for the Customer in the scope of Incident and Problem management
Develop a performance measurements framework and facilitate team member feedback system
Participate in the development of a service-level agreement and ongoing management of service-level compliance
Certifications: ITIL Foundation and ITIL Practitioner (Recommended)
Your team
Accenture Technology leverages design thinking, industry insights and the latest digital and Security methodologies to help clients innovate, grow and improve their businesses. Our expertise, capabilities and experience mean that our clients (including some of the biggest brands in the world) trust us to find the right solutions for their needs.
Together with our talented international colleagues, we focus on connecting the needs of businesses with the new possibilities that come with technological progress. Because that's where the real challenges are: inventing and testing things that have never been tried before, getting new applications ready for roll-out, and ultimately guiding clients to select and implement the right technologies – including state of the art Security solutions - to transform their businesses.
Qualifications
Your background
Certifications
- Elastic Observability Engineer certified
- Optional : Angular Developer certified
- OCA Java
- Accenture Cloud Native certified
- Accenture Java certified
- ITIL Foundation
- ITIL Practitioner
Experience
Minimum three years of proven relevant work experience
Experience in the field of implementation and development of application monitoring tools, IT services and/or applications
Experience within an IT Service Management & reporting for defined service domain
Experience using the Angular 2/Java/Spring Boot/SQL Server/RabbitMQ/Cassandra technology stack
Experience in problem & incident management and fundamental technical system trouble shooting abilities
Effective verbal and written communication skills and ability to work with technical and nontechnical personnel at various levels in the organisation
Experience using the Angular 2/Java/SpringBoot/SQL Server/RabbitMQ/Cassandra technology stack is a plus
Motivated personality and ability to work in self-organised teams
Fluent in English
Our offer
Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we’re really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.
Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:
13th month + holiday allowance
20 + 12 holidays
Laptop and smartphone
Hospitalization insurance and extensive group insurance package
Bonus program
Training & learning opportunities
Green mobility program: e-bikes, public transport, bike 2 work allowance,…
Flexrewards: decide on your rewards package with our flexible benefits tool
Discount program: get discounts at your favorite (online) shops
Employee shares purchase plan
Eco-cheques
And many more!
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Training and Development
Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.
LEARN MORE
Work Environment
Be your best every day in a work environment that helps drive innovation in everything you do.
LEARN MORE
View All
Learn more about Accenture
Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.
View All
Stay connected
Join Our Team
Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.
Keep Up to Date
Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.
Job Alert Emails
Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.
View All